Order Management with English Bucharest

Order Management with English
Bucureşti
Bucharest, Bucharest, Romania

Responsibilities: Customer Operational Support: • Manages Customer relationship through providing daily operational support in Legacy and CBA environment • Communicates all relevant information and ensures Customer's satisfaction regarding the activities in scope • Keeps Customer informed of progress at all stages (Missing information, DRS, invoicing, tickets, system errors, accuracy of fleet) • Deals and coordinates any order prioritization request with the Customer, to meet expectations • Ability to work and communicate with people across organizational units and across levels ( team meetings, skip level meetings, townhalls, process huddles, 1:1s, customer meetings, technical meetings related to process chances, testing meetings) Transaction Processing: • Processes all the order management requests in a timely manner and according to the Customer's instructions / procedures in the agreed KPIs • Adhere to any process / system changes and document properly all steps (CBA, ITSM, S4, MS4) • Understand and properly document any portfolio changes that may occur • Sends purchase orders to Customer's vendors / suppliers, asking for acknowledgements and delivery confirmations (including friendly reminders) - Manages all transaction processing activities, finding solutions and giving answers to raised queries / issues • Ensures that Service Level Agreement is met at individual level • Analyzes operational data, identifies root causes of (repetitive) issues and drives corrective actions for the current activity at individual level • Stores documents (including preparation steps like printing and scanning) o in common electronic repository (currently order management system) o in local repository (country dependent) o as paper up to 10 years, based on requests and local frame conditions in the countries working for Backlog Order Management: • Proactively monitors backlog of orders / requests using different tools & reports, working to avoid escalations • Provides continuous visibility of the orders / requests backlog situation to the Customer • Ensures structured and high quality communication with the Customer in relation to issues affecting the orders / requests backlog Escalations: • Knows and uses accordingly the escalation matrix (both internally and with the Customer) Controlling & Quality: • Contributes in reaching the defined process parameters and business fundamentals (e. g internal Key Performance Indicators, Customer's inventory levels, Accuracy of fleet and invoices managed, DRS reduction, migrated accounts to CBA, any requested report consolidation, Invoice Dispatch enablement etc. ) • Ensures the consistency between data provided by the Customer and orders / requests details inserted in the order management systems (including other supporting tools used for performing the daily activity) • Assure an accurate image of selected accounts for migration purposes (fleet, dispatch, customer particularities), which will lead to a successful onboarding in CBA Process Improvement: • Looks proactively for enhancements of current activities and contributes with ideas / own activity to the process improvements' definition & implementation • Provides support and adherence for testing new tools / environments when requested / needed Special Processes & Activities: • Manages all
- recurrent requests from management and / or Customer (as per Service Level Agreement) • Supports switch to upgrades / updates of existing applications / systems - Manages all quality incidents reported by the Customer Critical skills required: • Excellent English Communication Skills; • Good analytical & synthesis skills • Rigorous and accurate working style • Good working knowledge of MS Office (especially Excel) • Good Customer relationship capacity • Basic working knowledge and understanding of Enterprise Resource Planning (ERP) system • Problem solving oriented • Self & Professional motivation • Self-confidence & independence in decision making • Punctuality & Flexibility • Team work capability • Pro activeness Benefits: • Fantastic opportunity to work for one of the biggest brands in the world in a unique work environment. • Great career opportunity with a leading international outsourcing company. • Opportunity of personal development in a multinational working environment. • Competitive salary with attractive set of social benefits available through a flexible benefits package that can be customized depending on each employee’s needs. • Relocation assistance to help you settle in Order Management-Level 1