Order to Cash - Assistant Manager - English – Remote EMEA Bucharest

Order to Cash - Assistant Manager - English – Remote EMEA
Bucureşti
Bucharest, Bucharest, Romania

With a startup spirit and 115, 000+ curious and courageous minds, we have the expertise to go deep with the world’s biggest brands—and we have fun doing it. Now, we are calling all you
- breakers We’re harnessing the power of technology and humanity to create meaningful transformation that moves us forward in our pursuit of a world that works better for people. Now, we’re calling upon the thinkers and doers, those with a natural curiosity and a hunger to keep learning, keep growing. People who thrive on fearlessly experimenting, seizing opportunities, and pushing boundaries to turn our vision into reality. And as you help us create a better world, we will help you build your own intellectual firepower.  

 

Inviting applications for the role of Order to Cash - Assistant Manager - English – Remote EMEA EU.

 

We are looking for someone with extensive knowledge and understanding of entire OTC process with expertise in managing a team of OTC analysts. We need someone with strong operational knowledge & proven track record of running high performing teams in OTC 

 

In this role, you will be expected to work on strict deadlines in a business environment.  

 

In this role, you will be responsible for all the activities related to O2C domain

- Own the end to end OTC process with minimum supervision

- Manage the OTC portfolio and maintain strong customer relations & business acumen

- Manage Client and Process independently and with minimum supervision

- Should be able to speak to the clients to discuss the input and resolve any queries for disputes

- MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation

- Actively manage the business continuity plans for the process

- Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks

- Continuous coaching and developing team members: hire, assess, and document performance

- Support team priorities and initiatives and effectively manage workload

- Team management & negotiation skills. Must have a Problem solving attitude

- Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation

- Confirm that proper escalation procedures are followed according to established business practices

- Should be able to communicate effectively with team and management and identify issues and concerns that may affect the performance of the job and communicate the same to leadership

- Understanding and Reporting of Service Level Agreement 

- Deliver the required data for audit purposes

- Drive continuous improvement in key operational metrics through Six Sigma methodologies

- Participate in governance meetings at country / region level; Closely work with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards

- Making the accounting process controls established through the internal policies

- Ensure Key Metric’s are met, and service is delivered to end users as expected

- Daily usage of client’s tools for the assigned activities

- Daily Quality Check for the matching which team has matched.

- Preparing VIC, conducting 1-0-1 for all team members

- Updating FLM Cockpit daily

- Awareness/understanding of industry best practices and industry benchmarking. To create the vision from as is state to improved state for process

 

Qualifications we seek in you!

Required 

- Prior work experience - minimum 2 years Manager experience

- Excellent Leadership skills. Demonstrated experience in resource management, team performance management, recruitment and training

- Proficient in using the MS Office package especially with MS Excel, Power
Point, Outlook

- Excellent communication & presentation skills

- Relevant OTC domain experience and SAP experience is mandatory

- Language level: English C1 

 

Preferred

- Exposure to Six Sigma training preferred

- Experience with international process transition would be added advantage

- Experience in creating, implementing & driving Structured Action Plans

 

What we offer?

- Attractive salary and benefits such as Medical Aid, Retirement and risk benefits

- Work in a multicultural environment; 

- Various trainings (technical & soft skills); 

- Development opportunities in a growing multinational company;