OTC (Order to Cash)- Senior Process Associate- German- Hybrid Bucharest Bucharest

OTC (Order to Cash)- Senior Process Associate- German- Hybrid Bucharest
Bucureşti
Bucharest, Bucharest, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI

Inviting applications for the role of OTC (Order to Cash)- Senior Process Associate- German- Hybrid Bucharest 

We are looking for someone with extensive knowledge and understanding of entire OTC Collections. In this role, you will be expected to work on strict deadlines in a business environment. This role may require travelling to onshore sites for Knowledge Transfer.

Responsibilities

• Manage the OTC collections portfolio and maintain strong customer relations.

• Collection on past due invoices & invalid deductions on allocated portfolios via email, phone calls etc.

• Sending reminders and follow up as per client aligned collection strategy.

• Actively call customers for open invoices, taking ownership of complete portfolio and highlight issue and challenges via agreed escalation matrix.

• Research any fully open invoices which customers have disputed, facilitate dispute details shared by customer to billing & dispute team to help them resolve the dispute.

• Extract invoice level details from customer portal and other available sources to capture invoice level details.  

• Analysis customer behavior and trend to manage portfolio well and to seek required support.

• Candidate would be responsible for managing high volume accounts per month.

• Maintain all relevant systems and tables with valid information.

• Must demonstrate a high level of
- motivation, energy, and flexibility.

• Research any full open invoices which customers have disputed.

• Support team priorities and initiatives and effectively manage workload.

• Assist in SOP (Standard Operating Procedures) creation and updating.

• Deliver the required data for audit purposes.

• Making the accounting process controls established through the internal policies.

• Ensure Key Metric’s are met, and service is delivered to end users as expected.

• Daily usage of client’s tools for the assigned activities.

Qualifications we seek in you!

Minimum Qualifications

• B. Com Graduate or equivalent experience.

• Detail oriented.

• Must have excellent interpersonal skills with the ability to interact with high credibility at all levels of the organization.

• Proficient in using the MS Office package especially with MS Excel (some
- on Experience), Power
Point, Outlook

• Excellent communication & presentation skills

• Oracle experience is a plus 

What can we offer?

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural environment;

• Various trainings (initiating, soft skills).

• Possibility of development;

• Benefits (Meal Tickets, Medical Services, Insurance, additional vacation days, partner discounts).