Portuguese-Speaking Customer Experience Specialist
we're trailblazers in revolutionizing customer experiences (CX), harnessing the power
of AI to transform interactions for the world's most innovative brands. Our unique approach combines
cutting-edge digital technologies with human intelligence, offering comprehensive CX journey
management across the Travel and High-Growth Tech sectors.
Position Overview:
Join our vibrant team as a Customer Representative in our diverse multilingual BPO center. As a key
player in our pursuit of international service excellence, you'll be first point of contact with our clients.
Key Accountabilities:
- Provide outstanding customer service via email and phone interactions.
- Handle emails and manage voice calls with customers from leading airlines, assisting with flight
changes or cancellations, lost baggage, and claims.
- Communicating with customers through various channels in German and English
- Responding promptly to customer inquiries
- Maintaining a positive, empathic and professional attitude towards customers at all times
- Ensure customer satisfaction and provide professional customer support
Requirements
Proficient writing and speaking skills in Portuguese (C1 level) are essential, with English proficiency
required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not
mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in
BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
Benefits
Competitive salary package, reflecting your expertise and contributions.
- Meal tickets
- Private medical subscription
- Reimbursement for public transportation subscription
- “Bring a friend” Referral Program – Consistent rewards for recommendation
- Possibility of exciting incentives or
- based bonuses within the project to reward your
exceptional performance
- Permanent contract with the potential for advancement, providing stability and security.
- Full payed training provided by the company
- Exciting career growth opportunities within a globally renowned organization.
- Engaging projects with leading global brands, offering diverse and rewarding experiences.
- Supportive and collaborative work culture, fostering both personal and professional
development.
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
Alertă job![]()
În fiecare zi oferte noi de muncă ![]()
Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni ![]()
Lasă să-ți fie trimise noile oferte prin e-mail ![]()
Fii primul care răspunde la noile oferte de muncă ![]()
Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) ![]()
Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite ![]()
Vă vom ajuta să găsiți un nou loc de muncă
