Post-sale Specialist with Romanian Bucharest

Post-sale Specialist with Romanian
Bucureşti
Bucharest, Bucharest, Romania

The team at SAVICKI 1976 s. r. o. consists of skilled professionals who understand both the craft and beauty of jewelry. We've crafted exquisite pieces for nearly five decades, turning special moments into timeless treasures.  

Due to our ongoing expansion and growth, we seek a proactive Post-sale Agent to join our dynamic team and become an integral part of our commitment to excellence.

In this role you will be the key point of contact for our customers after their purchase, ensuring their experience with our company is smooth and satisfactory. Your role will involve managing all
- purchase interactions, from resolving issues and processing returns to providing chat support and monitoring delivery timelines. Your efforts will play a crucial role in maintaining our reputation for outstanding customer service.

Key Responsibilities:

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  Issue Resolution: Promptly address and resolve customer issues, ensuring a positive outcome.

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  Returns Processing: Efficiently manage and process return requests in accordance with company policies.

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  Chat Support: Handle all
  - sale inquiries through our chat platform, providing clear and helpful guidance.

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  Order Tracking: Keep a close eye on production and delivery deadlines, updating customers as necessary.

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  Customer Aftercare: Follow up with customers
  - delivery to confirm their satisfaction and address any concerns.

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  Record Keeping: Maintain accurate records and generate reports on all
  - sale activities, ensuring transparency and continuous improvement.

Qualifications:

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  Strong communication and
  - solving skills.

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  Excellent organizational abilities with good time management.

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  Prior experience in customer service is preferred, though not mandatory.

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  A proactive attitude with a focus on customer satisfaction.

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  Ability to work effectively both independently and as part of a team.

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  Fluent Romanian and English language skills, both written and verbal.

Incentives:

We value the hard work and dedication of our team members. Bonuses will be awarded for meeting key performance indicators (KPIs) related to reducing return rates and enhancing customer satisfaction.

What we offer:

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  Opportunity to grow.  

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  Flexible hybrid work (business hours between 9 AM and 5 PM CET).  

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  100% remote job - you can work from home!

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  Freedom & Support. Share your craziest ideas on how we can improve – we'll do our best to help you make them real.

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  Constructive feedback. Open, honest, and constructive feedback is crucial to our company's success.

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  Work with the best of the best. Our team members are
  - picked from thousands of candidates across Europe, insanely smart, and are fun to work with.