Primary Technical Support Engineer with Serbian Bucharest

Primary Technical Support Engineer with Serbian
Bucureşti
Bucharest, Bucharest, Romania

What will you do? Provide 1st level of technical support in
- sales (product selection, application information) and
- sales (product installation, technical characteristics, technical complaints) to SE customers and partners; Ensure a proper escalation to the 2nd level support when necessary; Back-up for technical queries for Croatia and Slovenia when needed; Back-up for logistics requests; Responsible for
- up (English language) of tasks performed in the CCC (technical support, generalist, Lead management, etc) when necessary; Responsible for answering incoming telephone calls,
- mails,
- based tickets and prioritizing customer’s support needs; Escalate customer issues to Service Team to provide
- site support as required; Issue quotations in accordance with customer requests and required standards:
- references, configuration, a mix of products in cooperation with countries representatives; Provide support to the customers for product replacement, troubleshooting, and technical complaints; Complete documentation and follow up on all commitments and customer details; Actively create/modify knowledge database and review FAQs; Collaborate with Marketing on new product launches; Provide relevant product and process training to other team members; Ongoing proactive research and learning about new products, technologies, and applications; Participate in the interaction center’s continuous improvement process; Liaise between customers, After-Sales, and Marketing regarding Product Quality Returns. What qualifications will make you successful? Education: Bachelor’s Degree or Post-Secondary in electrical/engineering Minimum 1-year Technical Support, Sales and/or customer service experience preferred; Fluent in English & Serbian; Previous phone interaction experience is desirable; Demonstrate a flair & understanding of customer support issues; Demonstrate flexibility and an ability to learn quickly; Excellent
- solving abilities and aptitude to understand and explain technical information; Ability to work towards individual and team targets; Excellent interpersonal, communications and time management skills; Ability to develop and maintain customer support; Strong verbal and written communication skills are required. Let us learn about you! Apply today.