Principal Technical Account Manager
Our customers will measure our contribution to their success based on the value they receive from our services. TAMs are responsible for the overall governance and technical service delivery. They help customers maximize the business value of their Oracle investments, achieving the desired business outcomes while minimizing risk. To do this, TAMs must become trusted advisors to the customer, ensure consistency and quality of deliverables, help customers deliver their IT strategy, overcome challenges and meet business goals, and use leading practices for successful Oracle technology and Cloud deployments and operations. The Services Portfolio includes Managed Services, On-Premise, Hybrid Cloud, Applications, Platforms and Databases (Saa
S/Paa
S/Iaa
S), and Security services that TAMs may manage in full or in part.
Responsibilities:
- routine and complex, involving the application of advanced technical/business skills in area of specialization. Provides direction and mentoring to more junior team members. Understand customer’s industry drivers, organization structure and key stakeholders, key projects and goals, and critical success factors as well as technical infrastructure and roadmap.
Requirements:
• Proven and significant experience in the IT industry.
• Preferable previous Outsourcing/Managed Services delivery or implementation experience.
• Proven track record of building strategic relationships and delivering high levels of customer service.
• Proven
-
- day service delivery experience, this should be in current role.
• Previous experience of working in a virtual team, and taking the lead role for that team.
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