Principal Technical Support Engineer PeopleSoft Tools
Răspunde la anunț As a member of the Support organization, your focus is to deliver
- sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving
- sales
- technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and
- depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
Job duties are varied and complex utilizing independent judgment. May have project lead role. 4 years experience with Core products or five years experience with Applications products and have a technical degree. , BS Computer Science/Management Information Systems/Science/ Engineering/Math/Physics/Chemistry with a GPA OR (for Applications) proven professional/ technical experience, . , demonstrating an understanding of Applications at a functional and technical level (preferably Oracle)
Responsibilities
Soft People
Tools technologies: Reporting Tools – XMLP, Pivot Grid, SQR, Crystal Reports, n
Vision, Process Scheduler etc. Installation of People
Soft Application and Tools, Upgrade of People
Soft, Installation and troubleshooting of Application Server (Tuxedo), Web Server(Web
Logic, Web
Sphere, OAS), Performance
-
- date and
- depth knowledge of current product releases, service offerings and support policies.
- based resolution activity, cross training and an absolute focus on resolving customer cases as quickly and effectively as possible. Identify & document areas and possibilities where proactive efforts can prevent new cases.
Job Requirements
Education & Experience:
Soft, Oracle Business Intelligence Publisher or any ERP technology or applications preferred.
Required Soft Skills:
Desired Technical Skills:
Soft People
Tools module: Installation, Upgrade, Server, Integration and Reporting Tools and/or Oracle Business Intelligence Publisher
Career Level - IC4
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