Procurement - Process Associate - French - FRGPC006 Cluj-Napoca

Procurement - Process Associate - French - FRGPC006
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Procurement –  Process Associate - French–Remote Romania!
Your job will involve PR to PO compliance checks, requester and vendor management, issue resolution.  
What will your
-
- day role involve?
Responsibilities 
•    Running compliance checks on all Free text PR incoming via Ariba;
•    Re-routing PR’s via approved Buying Channels (catalogs or
- forms) and preferred vendors;
•    Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met;
•    Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken;
•    Maintaining and updating content in Ariba for category cards, catalogs, and preferred vendors,
- forms, to ensure accurate content that is easily accessible to all our business partners.
•    Acting as liaison to the Accounts Payable team;
•    Developing the communication between customers in order to have a smooth transaction;
•    Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs;
•    Keeping track of all requests received, either through ticket or manual tracker, for efficiency and
- up purposes;
•    Following-up with requesters/co-functional teams to provide quick resolutions;
•    Following-up up with Suppliers/Vendors whenever this is required;
•    Providing periodic updates to users/impacted parties on the status of the ticket/issue raised;
•    Transferring/Raising inquiries to appropriate teams for resolution;
•    Finding opportunities to improve or to streamline the process;
•    Proactively take action and identify Continuous Improvement opportunities.

Requirements

Minimum qualifications 

•    Very good knowledge of French language, min level C1

•    High School Degree (University graduate or Economic studies are an advantage);

Preferred qualifications 

•    Personal culture and client management expertise; 

•    High motivation and ability to learn;

•    Working experience in the P2P field and SAP is a plus;

•    Willingness to improve through a fruitful collaboration with an excellent customer.

Benefits

•    Attractive salary;

•    Stable job offers - employment contract

•    Work in a multicultural and diverse environment with employees from over 30 countries

•    Genpact supports professional trainings and great career development opportunities

•    Free access to our
- winning learning platform 

•    Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts