Proposal & Order Execution Specialist - Romania Business Centre
FLS is a leading, minerals processing supplier to the global mining industry. We deliver proven technologies and services and expertise across the lifecycle of operations, and have set targets of providing solutions for
- emissions mining by 2030 with our Mission
Zero programme. We are building a new Global Business Center (GBC) in Bucharest. Our GBC in Bucharest will provide key services across our business including IT, Finance, HR, Customer Service and our Manufacturing Center of Excellence…just to name a few. At FLS, we empower the future of Mining to operate more sustainably and if you want to contribute to this important work, let’s talk!
We are a globally, diverse, and multicultural organization with ~8, 000 colleagues operating out of 40+ countries earning about 3b EUR in 2023. In addition to a competitive salary and benefit package, we provide an environment where individuals can apply their expertise and discover their potential through many different career opportunities and locations. Come join us!
Your responsibilities
Improves customer service quality translate customer requirements into proposals and orders.
Take ownership of the
-
- end process and communicate with all stakeholders.
Collaborates closely with the Customer Relations Representatives, colleagues in sales and specialists in other departments on questions relating to technical issues, products, services, pricing etc. during proposal and order execution.
Manages processes supporting that proposal and order handling is fulfilling our customers’ expectations (Response time/Quality/DIFOT) and increases customer engagement.
Build good relations with customers, Customer Relations Representatives and colleagues overseas.
Communicate, handle, and organize parts and service cases within the organization.
Translate customer requirements into proposals and orders.
Drive export control.
Contribute to
- team knowledge’s sharing of best practices.
Co-ordination with Purchase department or vendors directly for vendor offers.
Efficient way of doing Costing, Preparation of Techno Commercial proposal, Order release.
Ensuring quality & timeliness of proposal/Order deliverables.
Co-ordination with Engineering for product validation
Follow up on CRM opportunities in collaboration with sales managers and other stakeholders
Handles claims, minimizing potential negative impact towards our customer.
Follows-up on Overdue receivables.
We offer
A global network of supportive colleagues and growth opportunities
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