Provider Manager Workplace Client Service (Windows) (m/f/d) Timișoara

Provider Manager Workplace Client Service (Windows) (m/f/d)
Timişoara
Timișoara, Timiș County, Romania

Job Description

The Workplace Client Service Provider Manager role within the Tires IT Infrastructure Organization, focusing on ensuring
- quality performance from service providers. This position involves managing relationships and contracts with external vendors, evaluating their performance, and ensuring services align with business needs. Expertise in Windows operating systems and Office 365 applications is crucial for this.

Your tasks 

• Manage and monitor the performance of service providers to ensure SLAs and KPIs are met.  
• Build and maintain strong relationships with external vendors to ensure effective collaboration.  
• Conduct regular performance reviews and audits of service providers.  
• Identify and implement opportunities for improvement in the services provided.  
• Coordinate and escalate issues and incidents involving service providers.  
• Collaborate with internal teams to ensure services meet business requirements.  
• Prepare and present reports on service provider performance to management.  
• Ensure the effective deployment and management of Windows operating systems and Microsoft 365 applications.  

 Your profile

• Academic degree in computer science or business administration 
• Several years of experience in managing IT service providers, preferably in the Workplace Client Service area.  
• Strong communication and negotiation skills.  
• Experience in contract and SLA management.  
• Ability to analyze complex problems and develop effective solutions.  
• Knowledge of ITIL or other IT service management frameworks is a plus.  
• Proficiency in Windows operating systems and Office 365 applications.  
• Ability to work collaboratively with
  - functional teams.  
• Excellent organizational and time management skills.  
• Strong customer service orientation 
• English language skills - min. B2

• 13th salary;
• Performance bonus;
• Christmas & Easter bonus;
• Seniority bonus;
• Flexible working time;
• Competitive salaries & benefits;
• Health & wellness (Life Assurance, Private Health and Dental Insurance, Sport activities, Canteen,  24/7 Helpline with Psychologists etc. );
• Different discounts (tires, glasses, medical, shopping, etc. );
• Relocation bonus for
  - Timisoara Residents;
• Professional development opportunities (in Technical and Leadership Areas);
• International Work Environment & Traveling Opportunities.