Q2R Process Specialist with English Iași

Short Description

The team member is responsible for processing the HR data correctly and timely according to the project deadlines and to the expected quality, interacts with the Client on a daily basis via phone and email, work on resolving HR related issues, cooperate with other delivery team members, and ensure that the documentation is up to date.

Qualifications

• Knowledge for workforce administration/Benefits administration/Rewards and compensation administration
• English fluency - minimum B2 level
• Experience in HR domain: at least 6 months
• Bachelor degree
• Handle employee requests according to the project deadlines - Handle complex problems raised by client and provide solution
• Handle client communication and client Reporting
• Excellent job organization and time management skills
• Attention to details and very good analytical skills.

Job Responsibilities

• Process movements (transfers, promotion) and leaver requests

• Process HR Administration requests

• Answer client’s calls and emails

• Provide clarification of HR policies and procedures

• Organize knowledge sharing sessions internal and cross teams

• Successful process related problem solving

• Manage assigned part of the process according to Capgemini methodology and/or agreed transition plan

• Update all required process documentation (process maps and procedures) and other documentation within agreed timeframes

• Maintain HR system catalogues

• Adjust records

• Reporting