Quality Assurance Analyst with Italian - WFO Bucharest

Quality Assurance Analyst with Italian - WFO
Bucureşti
Bucharest, Bucharest, Romania

We are excited to announce a new project within Wipro Technologies, a leading brand in the industry with a strong and diverse history. We are currently looking for enthusiastic professionals experienced in the field of Quality Audit to support our new client, a
- known brand in the social media industry. This is a
- time,
- site role, providing you with the opportunity to work from our sustainable and modern office location in Bucharest, Romania. What makes you special? • Minimum 1+ years of Quality Assurance Programs experience. • Advanced Italian and English Language skills. • Minimum of Baccalaureate Degree. • Ability to work in fast and evolving workflows with eye for detail. • Ability to maintain calm while meeting strict deadlines. • Comfortably in exercising quality standards in ambiguous scenarios. • Computer fluency and understanding the necessity of a
- driven approach. What should I expect? • Perform quality audits on internal and external specialists providing clients with advertising and sales support, as well as specialists working to bring prospective clients into the SMB's portfolio of advertisers. • Be the first line of quality when auditing client interactions between Client Services, Strategic Sales, or Account Management. • Execute both quantitative and qualitative analyses of data and trends to proactively deliver insights, define goals, and drive improvements; • Work closely & hand in hand with other departments to respond immediately to relevant
- related needs; • Participate in internal quality calibrations led by process owners. • Participate in the development of quality inspection standards and continuously optimize the process and system platform. Quality Assurance