Regional Head of Service Operations - Bucharest

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Regional Head of Service Operations
Bucureşti
Bucharest, Bucharest, Romania

Regional Head of Maintenance Operations leads and coaches the team of Maintenance Supervisors across our region (Romania, Bulgaria, Serbia, Montenegro and North Macedonia) to reach the Maintenance operations targets and objectives. The position will responsible for driving the specific business change initiatives agreed with the Front-Line Maintenance Operations Excellence Manager, ensuring business benefit realization that increases safety, customer satisfaction, quality, productivity, sustainability and business performance.

Operations management

Accountable for safety of employees and
- users, ensuring safety is a mindset without any compromises

Responsible for high level of customer satisfaction in the region or unit

Accountable for leading the Maintenance operations and ensuring the quality and profitability of service delivery

Accountable for making sure that individual target setting and action planning takes place annually, and is
- up in regular reviews (Field Operations Management Model FOMM)

Accountable for cascading the broader structures and regional direction and targets to his/her team

Accountable for making sure that individual targets are defined in the beginning of the year and adjusted if needed during the year

Accountable for setting Individual Operations Plans for supervisors that which support them in achieving their objectives

Accountable for making sure that safety and business process are regularly audited, and needed corrective actions identified and implemented

Responsible for driving the deployment and following up the progress of KONE Way initiatives in his/her area (e. g. Supervisor Role and Mobility, Field Service Management, Dynamic Maintenance Planning, Field Operations Management Model, 24/7 and VAS services, etc. )

Sets, communicates and follows received orders and monetary value targets according to market potential and company/ cluster strategy

Accountable for his/her team’s received orders as well as that
- and
- term monetary targets are met, and that work is executed and invoiced

Leadership / People management

Leads and coaches the team of supervisors and manages the performance of the team through weekly 1-on-1 Traction Control discussion with supervisors, regular field/customer visits with supervisors and regular field audits with supervisors

Ensures adequate resources to achieve the short and
- term targets of maintenance operations team

Drives employee engagement initiatives

Accountable for developing the competences of the maintenance operations team

Customer focus

Coach team of supervisors and technicians to be customer centric

Drive high standard Customer service capability by working closely with Sales, Customer Service, and Technical Helpdesk teams

Professional Requirements:

5 years previous experience in management of teams

Bachelor degree minimum or work experience equivalent, preferably in commercial or technical filed

Customer relationship management skills and experience

Market and customer business understanding

Project management skills and experience

Fluent in English

Wide knowledge of construction industry is an advantage

Detalii privind locul de muncă:

Firma:	276 KONE Ascensorul SA
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	2. 7. 2024 Postul de muncă activ

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