Remote Customer Solutions Advisor - English Speaking Bucharest

Remote Customer Solutions Advisor - English Speaking
Bucureşti
Bucharest, Bucharest, Romania

Are you interested in working with a leading education technology player, the global leader in the assessment and certification of professional skills industry with presence in more than 200 countries worldwide? If so, this is the chance to apply now!

People
Cert is looking for Customer Solutions Advisor to engage with customers across various channels, including inbound/outbound calls, chat, email, and social media. Successful candidates will demonstrate agility, empathy, and a strong sense of ownership to ensure an exceptional customer experience.

As a Customer Solutions Advisor, your tasks will include the following:

• Engage Proactively: Build connections with existing and prospective customers through outbound calls, promoting People
  Cert's comprehensive portfolio of certifications.
• Drive Sales: Leverage tailored communication strategies and scripts to optimize sales opportunities and conversions.
• Inform and Assist: Deliver detailed and accurate information about People
  Cert’s products and services, addressing inquiries with confidence and clarity.
• Ensure Accuracy: Process customer orders meticulously, maintaining timely and precise data entry for seamless transactions.
• Exceed Expectations: Consistently surpass sales targets and KPIs, prioritizing customer satisfaction and
  - building.
• Collaborate Effectively: Work closely with internal teams to refine processes, address challenges, and achieve overarching business goals.
• Offer a seamless Customers’ Journey: Demonstrate organization and excellence while adapting to a 24/7/365 rotating shift schedule, maintaining a high level of service at all times.

What we look for:

• Bachelor’s degree in any discipline.
• Excellent verbal and written communication skills, with a strong
  - centric approach.
• Proven ability to meet or exceed sales quotas, preferably in a sales environment. Experience in this area will be considered a significant asset.
• Exceptional command of the English language (native-like fluency or C2 level certification preferred). Certifications such as Language
  Cert C2 LTE or C2 IESOL are a plus.
• Proficiency in CRM tools, telephone systems, and advanced computer applications; ECDL Advanced certification is a plus.
• Familiarity with project management principles is considered an advantage.
• Availability to work in rotating shifts, including night shifts, weekends, and holidays, as part of a 24/7/365 schedule.
• Self-driven,
  - organized, flexible, and capable of thriving in a
  - paced,
  - volume, and
  - driven environment.

What we offer:

• Monthly Bonus upon Performance
• Work in an international, dynamic and fun atmosphere
• Two free vouchers for all certifications from People
  Cert's Portfolio per year for all employees
• Complimentary coffee and tea in all our premises ☕
• Huge learning experience in using best practices and global environment
• Constant personal and professional development

About People
Cert

People
Cert is a global leader in assessment and certification of professional skills, partnering with
- national organizations and government bodies for the development & delivery of standardized exams. Delivering exams across 200 countries and in 25 languages over its
-
-
- art assessment technology, People
Cert enables professionals to boost their careers and realize their life ambitions.

Quality, Innovation, Passion, Integrity are the core values which guide everything we do.

Our offices in UK, Greece, and Cyprus boast a culture of diversity, where everyone is different, yet everyone fits in. All of us at People
Cert are committed to the reflection of the diversity and inclusion of our customers and the communities in which we do business.

Working on Home Office (HO) Secure English Language Tests (SELTs)

Any person who is engaged by People
Cert to work on the SELT service must undergo a Background Check (the results of which must be acceptable to People
Cert and the HO) prior to commencing their SELT duties. All SELT personnel will be required to complete a declaration (provided by People
Cert) where the existence of any criminal record and/or bankruptcy must be declared.

If working on the SELT service in the UK, background checks will include:

• A basic or enhanced Disclosure Barring Service (DBS) check

• Right to Work in the UK check (including nationality, identity and place of residence)

• HO security check (Baseline Personnel Security Standard (BPSS) or Counter Terrorist Check (CTC)

• Financial background check

• Employment reference check

• If working on the SELT service anywhere in the world (outside of the UK) personnel will undergo background checks that are equivalent to those stated for the UK

In addition, if personnel are required to speak to SELT candidates they must be appropriately skilled in English language and, where SELT services are provided anywhere in the world (outside of the UK), the official language of the relevant country.

All applications will be treated with strict confidentiality.