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Romanian Customer Success Specialist in Sofia
Are you fluent in Romanian? Become our next Customer Support Maestro!
About Us:
We specialize in creating innovative customer experiences that fuel the growth of global brands. Leveraging
- driven insights and
- edge technology, we provide seamless experiences that exceed expectations, supporting both emerging startups and established companies.
Role Overview:
As a Customer Support Advisor, you'll be the first point of contact for customers, acting as the voice of the brand. You'll assist customers through digital channels, offer product information, resolve delivery and account issues, and keep detailed records of all interactions.
Key Responsibilities:
- Respond promptly to customer inquiries via email, chat, and phone.
- Resolve issues efficiently to ensure high customer satisfaction.
- Maintain accurate and
-
- date customer records. - Log interactions and track common issues.
- Ensure positive customer experiences in every interaction.
- Help customers effectively use our products with expert guidance.
- Analyze and identify trends to address the root causes of issues.
- Regularly review service quality and performance reports.
Qualifications:
- Fluent in Romanian (C2 level)
- Fluent in English (B2 level)
- EU citizenship or a Bulgarian residency card
Why Join Us:
- Competitive Salary: We offer a compensation package that reflects your expertise and hard work.
- Life Milestone Bonuses: Receive special bonuses for major life events, such as marriage or graduation.
- Transportation Allowance: We cover commuting costs to make your work journey more convenient.
- Health and Life Insurance: Comprehensive coverage to support your
- being. - Onsite Work: Enjoy a collaborative
- office environment where you can connect with your team and customers. - Relocation Support: We provide assistance with housing and moving to ensure a smooth transition.
Excited to join the team? Apply today and let’s get started!
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