Sales Admin – Process Associate – Finnish –Remote RO Cluj-Napoca

Sales Admin – Process Associate – Finnish –Remote RO
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Sales Admin – Process Associate – Finnish –Remote RO

Your job will involve E2E Sales Administration process (order entry, order fulfillment, contract management, dispute management, billing, master data)

Responsibilities 

• Processing orders / customer requests for: 

• Booking of Orders in the ERP system 

• Handling customer requests 

• Ensure resolution to customer requests 

• Follow-up on pending items 

• Reporting 

• Offering information to customers via
- mails/phone; 

• Updating ERP regarding clients, supplies, pricing; 

• Gathering information from logistics partners and informing customers regarding availability and deliveries; 

• Creating orders (SOs) in the ERP system; 

• Offering resolutions for internal updating requests: credit/ debit notes, reimbursements; 

• Building a relation with clients and sales representatives; 

• Checking and solving potential issues between client purchase orders (PO) and system information; 

• Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient 

• Preparing the relevant documents for the orders (export, transport, customs) 

• Daily monitoring the assigned orders and customer requests 

• Solving issues regarding damaged goods, shipment delayed, etc 

• Handling any issues, looking for solutions along with all the parties involved 

• Escalating any problems, delays, inconsistencies 

• Handling complaints related to logistics and return transports 

• Proposing resolution for streamlining activities and taking part in projects to implement these ideas 

Qualifications we seek in you!

Minimum qualifications 

• Communicative level of Finnish

• High School Degree (University graduate or Economic studies are an advantage); 

• Customer service experience - would be a plus

• Similar experience in the field;

• Work experience with an ERP system (SAP -advantage);

Encouraged qualifications 

• Personal culture and client management expertise.  

• High motivation and ability to learn.  

• Ability to work under time pressure.  

What can we offer?  

• Attractive salary;

• Stable job offers - employment contract

• Work in a multicultural and diverse environment with employees from over 30 countries

• Genpact professional trainings and great career development opportunities

• Friendly work environment (Best Office Award 2015)

• Free access to our
- winning learning platform 

• Benefits such as gym, cafeteria, hairdresser and a medical center, all conveniently located on the office campus