Senior Analyst, Retail Applications Technical Operations
Senior Analyst, Retail Applications Technical Operations
Description
About Estée Lauder Companies
The Estée Lauder Companies is the global leader in prestige beauty — delighting consumers with transformative products and experiences, inspiring them to express their individual beauty. We are the only company focused solely on prestige makeup, skincare, fragrance, and hair care with a diverse portfolio of 25 brands sold in approximately 150 countries and territories. Infused throughout our organization is a passion for creativity and imagination — a desire to push the boundaries and invent the unexpected — as we continue the bold work of our founder Estée Lauder.
The Estée Lauder Companies is currently migrating its legacy POS environment within the EMEA region to a new POS platform. To support the ongoing maintenance of the solution, and continual business as usual demand (including legal / regulatory and business enablement), multiple environments need to be
- up and maintained to represent the diverse range of affiliates and brands (with their specific nuances) and allow for testing of new developments and regression testing of existing functionalities. This role is responsible for the setup/request and maintenance of these environments for development, testing,
- production and production, and evolving the Platforms
Additionally the role is responsible for maintaining the installation process for a till (image, application, database), and accountable for application installation documentation that goes
-
- hand with the continued evolution of the retail applications.
The role will work alongside level 2 retail support teams to ensure business operational continuity.
Qualifications
Key Roles and Responsibilities:
Functional Skills
- Understanding and experience working with and supporting IT systems
- Excellent communication and stakeholder management skills
- Ability to work independently and as part of a distributed team
- Good documentation skills
- Methodical in approach and process driven
- Interest to further develop and a quick learner
- Ability to maintain communication and direction to 3rd party staging providers
- Excellent analytical and
- solving skills
- Ability to research, analyze and resolve complex issues with minimal supervision and escalate issues as appropriate
- Proactive approach to identifying issues and presenting solutions and options, and where appropriate, leading to resolution
Technical Skills and Qualifications
- Technical troubleshooting skills with ability to understand and to create SQL scripts to facilitate this process
- Experience working with store solutions such as POS (Point of Sale/Service)
- Oracle database experience preferred
- Experience with system and databases optimization
- Support the setup and testing of databases, ensuring they meet operational requirements
- Ability to research and propose strategies (e. g. migration to a newer Oracle version)
- Technical Windows Operating System experience
- Able to troubleshoot issues through to resolution
- Test scripting and execution experience to support delivery of minor changes
- Flexibility to support other business critical solutions within the retail environment as needed
- Exposure to planning and testing regular drills on restoration activities in
- production environments
- Capacity planning experience
Beneficial Skills
- Ability to develop Windows OS Power
Shell scripting
- Unix/Linux skills
- Understanding and experience working and supporting Retail IT systems
- Ability to support out of hours as needed.
Job Responsibilities:
- Set-up and maintenance of the retail application environments
- Supports project and business as usual teams by ensuring development, test,
- production and production environments are accurately
- up and available for their needs
- Maintenance (weekly maintenance, upgrades, security, patching) of development, test,
- production and production environments (applications, servers, databases etc. )
- Perform the POC/testing of the new hardware models
- Create and maintain the installation process for a till/POS machine including image, applications and database
- Accountable for applications installation and installation documentation
- The role will work alongside level 2 retail support teams to ensure business operational continuity
- Liaise between L2 and L3 teams and be the point of contact for any escalations from production environments
- Support the management of
- party system access requests
- Support the planning and testing of windows and applications security patching
- Support the peak season activities
- Create
- hoc reports using SQL or scripting based on the requirements
- Perform the certificate rotation for applications and servers
- Help in data migration to migrate the data (e. g. customers, transactions, loyalty etc. ) from legacy applications
- Plan the deployment of releases into production and ensure the successful deployment across the estate
- Analyze the issues coming from production/different environments and engage the responsible teams as needed
- Support the maintenance of legacy POS applications/servers
- Ability to support out of hours as needed
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