Senior Client Service Manager - HR & Payroll
Răspunde la anunțAbout TMF Group
TMF Group is a leading provider of critical administrative services, helping clients invest and operate safely around the world. Our 11, 000 experts and 120+ offices in 87 jurisdictions worldwide serve corporates, financial institutions, asset managers, private clients, and family offices, providing the combination of accounting, tax, payroll, fund administration, compliance, and entity management services essential to global business success.
Discover the role
The Senior Client Service Manager is responsible for the overall delivery and management of the global HR & Payroll client contracts, maintaining a portfolio of clients where the scope of services is complex in nature. You will monitor performance against KPIs, and act as a bridge between the global client and local offices by establishing a proper governance structure to ensure quality, timeliness, and accuracy of the service delivery increasing client satisfaction.
The role will be reporting to the Client Service Director and collaborating closely with the HR & Payroll Market Leads, Implementation and On-boarding, Internal Functions, and the Client Directors.
Key Responsibilities
-
- day delivery matters
About you
Ideally, you match the following criteria:
• Bachelor’s degree
• Experience in the area of HR & Payroll is highly desirable
• Great English skills - written and oral communication
• At least 5 years, of experience working in a
- facing environment, with a good track record of delivering services
• Experience with Project Management principles; able to identify key deliverables/structure key activities into work assignments; plan timing and work, monitor progress; priority setting/adjust appropriately to changing demands
• At least 4 years of experience managing against a commercial contract – understands the SLAs and SLGs and definitions of scope as applied to pricing
• Experience managing complex BPO/Professional Services delivery on a regional or global basis
• Extensive experience growing and managing client relationships
• Demonstrated results in Service Level Agreements (SLA) metrics and measures
• Self-organization/time management: can organize and execute tasks within a specific timeframe; can deliver outstanding work to tight deadlines and manage a diverse workload; pays attention to detail and delivers
- quality work products
• Ability to collaborate and drive change in an international matrix environment across a broad set of cultures and business practices. Flexible and able to thrive in fluid environments, without the need for rigid structure
• Able to travel internationally when required meeting Clients face to face
What's in it for you?
Pathways for career development
Work with colleagues and clients around the world on interesting and challenging work
We provide internal career opportunities so you can take your career further within TMF
Continuous development is supported through global learning opportunities from the TMF Business Academy
Making an impact
You’ll be helping us to make the world a simpler place to do business for our clients;
Through our corporate social responsibility program, you’ll also be making a difference in the communities where we work;
A supportive environment
Strong feedback culture to help build an engaging workplace;
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right
- life balance to perform at your best
We are looking forward to getting to know you!
Fii primul, care se va înregistra la oferta de muncă respectivă!
-
De ce să cauți de muncă pe Lucrezi.ro?
În fiecare zi oferte noi de muncă Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni Lasă să-ți fie trimise noile oferte prin e-mail Fii primul care răspunde la noile oferte de muncă Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri) Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite Vă vom ajuta să găsiți un nou loc de muncă