Senior Customer Service Representative German Speaker C1 - Bucharest

Senior Customer Service Representative German Speaker C1
Bucureşti
Bucharest, Bucharest, Romania

Start something great today. Go Goodyear

Location: Romania/Bucharest Remote work: Hybrid

Job Purpose:

Handle customer orders and order to cash related customer requests. Deliver customer value by end to end follow up and satisfy customer needs in alignment with Goodyear Dunlop processes and guidelines

Work closely with Sales and act as a Single Point Of Contact (SPOC) to the ensure that the assigned customers' requirements are being met. Work closely with all other Supply Chain departments to cover special requests in compliance with Goodyear standard work procedures.

Maximize customer satisfaction by driving the company and supply chain strategy in all dealings with Goodyear customers. This performance is measured through Calls Service Level / Delivery Performance / Customer Satisfaction / Claim Resolution

Contribute and support the company and one team philosophy by continuously developing communication skills, proactive mindset and business expertise to ensure the best possible results for the customer and the company. Identify and suggest opportunities to improve the quality of our service to customers.

Main Responsibilities:

Order entry: receive and process customer orders, inform the customer on the availability of products and the foreseen delivery dates of his orders. Offer guidance and support to the customer in all relevant ordering channels (through Customer Service or
- Ordering)

Order Management: Follow-up of all orders and business inquiries. Use the order management processes to drive a continued customer centric approach through flawless order processing, providing clear and reliable order confirmation. Maximize the reliability of our order promises and services by taking necessary actions as described in work instructions and by taking proactively contact with all necessary internal partners. Sell The Plan.

Quality Management: enter and process customer claims in the Quality Management module (QM). Drive swift and complete resolution fo the QM notifications and timely and transparent feedback to the customers. Good understanding of all relevant Order To Cash areas where customer claims can occur including logistics claims, returns, billing & pricing.

Delivery planning: act as a liaison between the customer and Goodyear logistics execution to ensure orders are being shipped as per customer requirements. This includes managing delivery blocked orders with the customers, agreeing on delivery slots and required service levels and potential additional services.

First Contact Resolution: maximize the customer requests answered during the first contact with the CSR in the contact center. The remaining customer requests need to be logged and followed up in accordance with the organization’s service standard processes, scripts, and procedures.

Maximize sales and customer order fulfillment: take all necessary actions to sell the plan. Upselling & cross selling: drive the sales campaigns and other customer incentives, guide the customer through our product portfolio and offer alternatives where available.

To Join Our Team You Will Need:

2 years - Experience of working in a customer facing environment. Proactivity with the ability to work with various stakeholders, most of the time both on a direct and remote mode.

Any experience within automotive/industrial environment will be considered as a strong asset

System Applications: strong user level in main MS Office applications, relevant SAP transactions (order management & quality management) & key operational reports

Ability to work in a team: support team goals, take initiative, seek to give and receive help and feedback

Customer Interface management: able to establish a strong relationship and collaboration with the customer through efficient and effective communication, using standard tools and conventions, both in written & oral communication with the customer through other media

Product knowledge: demonstrate affinity with or established knowledge on the main features and qualities of Goodyear's tires and other products. Strong awareness of Goodyear brands positioning in the market.

Supply Chain: strive for broader understanding of Goodyear's
-
- end supply chain strategy and maximize collaboration with the customer to plan, produce, order, deliver and bill the right products at the right time in a customer focused yet cost efficient way.

English & German communication skills (verbal and written) (any other European language would be a plus)

If You Join Us, You Will Enjoy:

Competitive salary package

Free private medical services

Life Insurance

Flexible benefits from your favorite brands available on flexible benefits portal

Easter bonus

Christmas bonus

25 vacation days/year

Referral bonuses for new hires recommended by you

WFH & Flexible Working Hours

Discount price to purchase Goodyear tires

Free access to the Bookster library

Discount on products and services through agreed partnerships.

Goodyear is one of the world's largest tire companies. It employs about 72, 000 people and manufactures its products in 55 facilities in 23 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop
-
-
- art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to .

Detalii privind locul de muncă:

Firma:	Goodyear
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	26. 1. 2024 Postul de muncă activ

Răspunde la anunț
Fii primul, care se va înregistra la oferta de muncă respectivă!

De ce să cauți de muncă pe Lucrezi.ro?

	În fiecare zi oferte noi de muncă
	Puteți alege dintr-o gamă largă de locuri de muncă: Scopul nostru este de a oferi o gamă cât mai largă de opțiuni
	Lasă să-ți fie trimise noile oferte prin e-mail
	Fii primul care răspunde la noile oferte de muncă
	Toate ofertele de muncă într-un singur loc (de la angajatori, agenții și alte portaluri)
	Toate serviciile pentru persoanele aflate în căutarea unui loc de muncă sunt gratuite
	Vă vom ajuta să găsiți un nou loc de muncă

Alertă job

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

CSO - CTO, ISTO and Office of the CSO - Information Security & Risk Advisory Specialist (VP) - Bucharest, Bucharest, Romania - F063 DB Global Technology SRL

CTO - Project Manager (Networks Technology Management Senior Analyst) - Bucharest, Bucharest, Romania - F063 DB Global Technology SRL

Locuri de muncă recomandate

Senior Customer Service Representative German Speaker C1 Bucharest

Senior Customer Service Representative German Speaker C1
Bucureşti
Bucharest, Bucharest, Romania

Detalii privind locul de muncă:

Locuri de muncă noi pe e-mailul tău

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Șofer categ. C (Belgia) - Bucharest, Bucharest, Romania - SILVERHAND

Accountant - Bucharest, Bucharest, Romania - C & A

Șofer C+E (Belgia) - Bucharest, Bucharest, Romania - SILVERHAND

C++ Developer – Bucharest - Bucharest, Bucharest, Romania - SkillValue

CSO - CTO, ISTO and Office of the CSO - Information Security & Risk Advisory Specialist (VP) - Bucharest, Bucharest, Romania - F063 DB Global Technology SRL

C++ Developer - Bucharest, Bucharest, Romania - Talentor Romania

Șofer C+E (Germania) - Bucharest, Bucharest, Romania - SILVERHAND

C# Software Developer - Bucharest, Bucharest, Romania - Graitec

Șofer de camion pentru gunoi (C) - Bucharest, Bucharest, Romania - Eastmen

Senior C++ Software Engineer - Bucharest, Bucharest, Romania - Adobe

C# Software Engineer - București, Municipiul București, Romania - Riverbed Technology

Șofer categoria C (Belgia) - Bucharest, Bucharest, Romania - SILVERHAND

Șofer categoria C+E (Olanda) - Bucharest, Bucharest, Romania - SILVERHAND

PROJECT CONTROLLER - Bucharest, Bucharest, Romania - Impresa Pizzarotti & C. S.p.A.

CTO - Project Manager (Networks Technology Management Senior Analyst) - Bucharest, Bucharest, Romania - F063 DB Global Technology SRL

Bucureşti: Alte locuri de muncă în orașul tău

locuri de muncă

Senior Customer Service Representative German Speaker C1 Bucharest

Senior Customer Service Representative German Speaker C1BucureştiBucharest, Bucharest, Romania

Detalii privind locul de muncă:

Locuri de muncă noi pe e-mailul tău

Locuri de muncă Bucureşti - locuri de muncă interesante în împrejurimi:

Bucureşti: Alte locuri de muncă în orașul tău

Senior Customer Service Representative German Speaker C1
Bucureşti
Bucharest, Bucharest, Romania