Senior Head of Customer Success
Senior Head of Customer Success
Poznań, Poland / Warsaw, Poland / Lisbon, Portugal / Bucharest, RomaniaOLX Group – Operations /Full-time /Hybrid
We are looking for an experienced,
- driven, passionate and highly collaborative Senior Head of Customer Success for OLX Europe. Your mission will be to drive the success of our customers by empowering our Sales and Customer Success organization with data and insights, tools and platform, and innovation. You will define the strategy and plan for OLX Europe with our Operational leaders and focus on scaling and improving our Sales and Customer Service tools and processes, leveraging AI and new technology. You will work closely with global as well as local teams to drive innovation. You will manage a team of 17 people (platform, data analytics, and sales and service excellence) to implement those solutions. This role reports to the General Manager of OLX Customer Unit.
RESPONSIBILITIES
- creation process with your key Operational leaders;
- driven decision making, and leverages BI and data.
EXPERIENCE/SKILLS/KNOWLEDGE
- centric role (eg: sales or customer support operations, customer loyalty and retention, business analytics);
- functional teams;
Fii primul, care se va înregistra la oferta de muncă respectivă!
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