Senior Infrastructure Support Engineer - Iași

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Senior Infrastructure Support Engineer
Iaşi
Iași, Județul Iași, Romania

Job responsibilities

You will keep a vigilant eye on the operations of shipped products and services following the agreed upon “Eyes on glass/Follow the sun” engagement models

You will monitor product/service operations against key performance indicators defined by the business and take necessary actions in response to detected deviations

You will define and document the appropriate responses to various kinds of incident scenarios in collaboration with the Service Reliability Engineering (SRE) team and client stakeholders, and prepare runbooks

You will reduce the human effort in
-
- day operations by automating operations, using the latest tech stacks befitting the task and improving the overall efficiency of the entire team as time progresses

You will be the first responder to incidents in production/other
- value environments and execute the appropriate response as established by runbooks or based on your judgment of incidents

You will initiate or establish communication to the Level 3 support team, setting up war rooms for incident response, coordinating with tech leads, SRE leads and development teams to resolve incidents, as necessary

You will prepare incident root cause analysis (RCA) and postmortem reports, explaining analyses and outlining preventive measures to clients; Collaborating with SRE, development teams or independently, your role is to ensure clear communication and proactive steps for future incident prevention

You will implement service/product reliability improvement in collaboration with service reliability engineers by writing infrastructure/observability configuration code

Job qualifications

Technical Skills

You have
- on experience in using CI/CD tools such as Jenkins, Circle
CI or Gitlab for executing deployments

You have knowledge of Infrastructure as Code (IAC) tech stacks such as Terraform, Ansible, ARM or Cloudformation to provision and manage infrastructure

You have working experience in using observability tools for logging, monitoring, tracing and alerting, Datadog/Prometheus
Grafana, ELK/EFK/Splunk

You have experience in supporting at least one public cloud, AWS, Azure or GCP

You have
- on experience executing most common operations in managing workloads on any container ecosystem tech stacks. Docker, Kubernetes, Openshift, etc.

You understand system performance tuning and scaling to handle common heavy load scenarios along with concepts of highly available systems and basics of disaster recovery solutions, and are familiar with failover, backup and recovery concepts

You have experience operating a Linux OS such as RHEL or a Debian-Based OS and are familiar with most common Linux OS operations and commands, reading and tweaking Bash scripts and managing runtime environment configurations such as Env Vars, Logs, etc.

You have experience supporting backend storage solutions such as SQL and No
SQL databases, Postgres and Mongo
DB, and caching solutions such as Redis and Memcached

You have experience in networking configuration and security, and are familiar with common networking setup and security practices, loading, balancing, proxies, transport layer security (TLS) and certificate management, and an understanding of standard network protocols and configurations

You have a good understanding of fundamental concepts of APIs such as request, response, headers, authentication, JSON payloads, etc.

Professional Skills

You have strong communication and articulation skills, are proficient in English and able to confidently hold a Q&A discussion with senior stakeholders

You have people skills with an emphasis on close collaboration with multiple,
- functional teams from the client side or Thoughtworks

You have the ability to work under pressure and with composure during production incidents

You have strong analysis, deduction and reasoning skills, with the ability to identify patterns in data and draw conclusions

You have strong drive and ownership to sign up and deliver work when called upon without being too concerned with role boundaries

You are willing to be part of a
- and
- based 24x7 available team

Other things to know

Learning & Development

There is no
-
-
- all career path at Thoughtworks: however you want to develop your career is entirely up to you. But we also balance autonomy with the strength of our cultivation culture. This means your career is supported by interactive tools, numerous development programs and teammates who want to help you grow. We see value in helping each other be our best and that extends to empowering our employees in their career journeys.

Job Details

Country: Romania

City: Bucharest - Dorobanti

Date Posted: 10-15-2024

Industry: Information Technology

Employment Type: Regular

Detalii privind locul de muncă:

Firma:	ThoughtWorks
Localiția:	Iaşi Iași, Județul Iași, Romania
Adăugat:	28. 9. 2024 Postul de muncă activ

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