Senior IT Site Administrator - Bucharest

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Senior IT Site Administrator
Bucureşti
Bucharest, Bucharest, Romania

A Career at HARMAN

As a technology leader that is rapidly on the move, HARMAN is filled with people who are focused on making life better. Innovation, inclusivity and teamwork are a part of our DNA. When you add that to the challenges we take on and solve together, you’ll discover that at HARMAN you can grow, make a difference and be proud of the work you do every day.

About the Role

This is a Site administrator role reporting to the EUC Manager for the region. The role will involve the
-
- day
- site support of staff in the Bucharest office and occasional remote support for other locations.

What You Will Do

Ensure desktop support internal processes and procedure are adhered to

Manage incidents/ service requests assigned to them until resolution/ execution

Provide support to local and remote users

Handle end user escalation effectively and involve EUC Manager accordingly

Route/assign tickets to appropriate support group if necessary identifying and escalating high priority, high severity issues

Updating pending tickets with timely, precise, and accurate updates

Following up with end users or support groups, if necessary, for closure of pending tickets

Creating and uploading knowledge base articles

Provide support to internal projects and ensure all assigned projects deliverables are completed

Understanding of Microsoft MS) Windows 10/11, MS M365, IP addressing, DHCP, DNS, network cabling, and patching

Perform application support, Samsung and i
Phone mobile device support, PC imaging, and housekeeping

Hands and feet support for all IT Digital towers (Network, Security, Windows, Linux, and Unified Communications towers)

What You Need

5 years plus experience in and IT support role

Understand requirements on the vision and roadmap on End user space

Ability to design, deploy, and manage end user computing environment.

Good experience in core End User services domain

Knowledge of computers/ Laptops/ Printers/ peripheral troubleshooting

Knowledge of Office applications, MS O365, security clients, patch management, etc.

Experience and knowledge in various methodologies and models for end user services delivery.

Awareness and experience in practice development initiatives

Must have sound troubleshooting knowledge of Windows Operating systems (MS Windows 10 and 11)

Strong communication skills, both verbal and written in Romanian and English

What is Nice to Have

Work well in team environments and be
- motivated/self-starting

Strong listening skills and ability to innovate and brainstorm around business ideas and needs

Flexibility to support migration issues on the go, without supervision, deal with ambiguity,
- motivated and
- driven

Able to derive results in an ambiguous setting and accomplish results in line with business needs

Troubleshooting knowledge of Linux and MAC Operating systems

What Makes You Eligible

This role is a
- time role in the Bucharest office location

#Harman
Employees

Work in international teams with the world’s largest automotive manufacturers

Use HARMAN Flex – choose the right working model fitting their job (Wf
H, Hybrid, or Office)

Access career development opportunities and get both
-
- job training on
- end automotive projects, as well as extensive technical trainings

Access HARMAN Webshop with large employee discounts for audio products (JBL, HARMAN Kardon, AKG)

Are encouraged to have a healthy work/life balance with a progressive holiday plan based on total work experience, 2 sick days, 3 days off compensation for weekend legal holidays, and flextime

And of course, enjoy meal tickets, a premium medical subscription, fitness discounts, and other corporate perks

#LI-Hybrid

HARMAN is proud to be an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard torace, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Detalii privind locul de muncă:

Firma:	HARMAN International
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	17. 5. 2024 Postul de muncă activ

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