Senior Operations Manager - German - Timisoara Timișoara

Senior Operations Manager - German - Timisoara
Timişoara
Timișoara, Timiș County, Romania

Jujur. Honest, trustful, fair.

Transparency is key at Jujur. Our team is committed to deliver an honest and personal approach when it comes to recruitment solutions. Candidates and clients come to us as we take the time to really understand their needs.

We are upfront while setting realistic and achievable goals. We believe that treating others with fairness and dignity is the rain that helps them grow and be fruitful.

Position: Senior Operations Manager

Location: Timisoara, Romania

Work model: On-site

Employment type: Full-time

DUTIES AND RESPONSIBILITIES:

• Oversee and manage all operational activities, ensuring alignment with the signed Statement of Work (SOW) and company objectives.
• Lead the performance of the program, driving adherence to SLAs, KPIs, and fostering a culture of continuous improvement.
• Improve the effectiveness and efficiency of
  - functional support services (Recruitment, Training, Quality, HR, IT, Finance) through enhanced coordination and communication.
• Implement and monitor quality control measures to ensure that deliverables meet high standards and drive team performance.
• Spearhead initiatives and process improvements that contribute to the
  - term success and operational excellence of the organization.
• Contribute to the development and presentation of business development proposals, influencing strategic direction.
• Set operational objectives and manage the delegation of tasks to Team Leads, ensuring optimal productivity, skill development, and customer satisfaction.
• Actively participate in both
  - term and
  - term strategic planning as a senior member of the management team.
• Balance the needs of key stakeholders, aligning team efforts with overall business goals and objectives.
• Manage and motivate Team Leaders and Associates, driving performance to consistently meet or exceed SLAs and KPIs.
• Lead and deliver complex client engagements, identifying and implementing creative and effective business solutions.
• Regularly engage in customer reviews, forecasting, and planning sessions for both
  -
  - day operations and peak/seasonal demands.
• Ensure superior customer service by thoroughly understanding client needs and proactively addressing any challenges or opportunities.

REQUIREMENTS:

• Native/Fluent in German  with strong proficiency in both written and spoken communication, as well as English (B2) fluency.
• A Bachelor's/College Degree or higher (Post Graduate Diploma/Master's Degree) in any field.
• At least 10 years of experience in a related field, preferably in retail or a similar industry.
• 2-3 years of experience in a senior managerial or leadership role, with a focus on operations management.
• Previous experience in managing a large team, approx. 50-100 team members.
• Experience in managing technical service, customer service, or equivalent functions is highly preferred.
• Previous experience in managing contact center operations, particularly within the online retail sector, is a strong plus.
• Strong strategic thinking with extensive
  - on experience in operations management and performance optimization.

OFFER:

• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Warm team atmosphere and fun team events
• Private health insurance.