Senior Ribbon Engineer - Bucharest

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Senior Ribbon Engineer
Bucureşti
Bucharest, Bucharest, Romania

Senior Ribbon Engineer

Permanent

London (Hybrid with a high degree of flexibility)

£65, Per Annum

My client is a dynamic and client focused managed service provider who specialise in communications and networking for a wide range of clients all over the UK and who pride themselves on providing complex solutions made simple for their customers.

This is an exceptional time to join the company, supporting clients in different countries via our UK-based Network Operations Centre and our
- house technical, engineering and professional services teams, as well as via their established network of global partners.

Their culture is open, honest & supportive and they only partner with
-
- breed technology vendors such as Microsoft, Cisco, Amazon, Genesys & Avaya.

They have a
- based culture, which earns "Trusted Advisor" Status with blue chip customers. They require skilful, ambitious and flexible staff to work alongside us to continue our success and expansion.

They are now looking for an Experienced Ribbon Engineer with a wealth of experience working with a variety of SBSaa
S solutions and designs.

The Role

You will be responsible for my client's Ribbon SBCaa
S platform which comprises of SBC Core, PSX, RAMP & Analytics. As part of a platform team the role includes provision and decommission of customer services, providing support of customer services and the maintenance and development of the platform, including creating and updating internal documentation.

Responsibilities

Provision of new customer services

Decommission of cancelled services

Technical onboarding and offboarding of carriers and/or services

Management of customer tickets

Performing diagnostics and troubleshooting

Routine maintenance of the platform including backups, patches etc.

Development of platform including upgrades and creating Po
Cs

Management of and acting upon proactive monitoring

Creating and updating internal documentation

Mentoring/coaching of junior staff

Key Stakeholders

Network Services Provisioning Team

Project Management Office

Service Desk

Customer Success Team

Service Delivery Team

Customer Stakeholders

3rd Party Partners & Vendors

Pre-Sales

Education & Training

SBC Core Support Professional Certification

PSX Support Professional Certification

Any other Ribbon certifications

Relevant and proven Industry experience

Key Skills & Experience

Ribbon SBC Edge

Ribbon Analytics/Protect

Ribbon EMS/RAMP

Other SBC Products

Linux

Good understanding of UDP & TCP

Minimum of 5+ years of technical experience with Ribbon Core SBC

Excellent problem solving abilities with a solution orientated approach

Experience of creating technical documentation

Excellent verbal & written communication and presentation skills

Customer-focused,
- oriented, able to exercise independent planning and judgement

ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.

Detalii privind locul de muncă:

Firma:	ECS Resource Group Limited
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	17. 11. 2024 Postul de muncă activ

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