Senior Support Engineer - Fusion Financial Receivable (AR) - Bucharest

Senior Support Engineer - Fusion Financial Receivable (AR)
Bucureşti
Bucharest, Bucharest, Romania

Are you interested in being part of a dynamic and fast paced team supporting Oracle’s newest Financials offering? At Oracle Fusion, we deliver Financial Management and reporting solutions in the Cloud ( Saa
S) and
- premise to leading companies worldwide, across multiple industries.

Department Description:

The Fusion Financials Support Team is expanding to support our rapidly increasing customer base in the Cloud ( Saa
S), as well as growing numbers of
- premise accounts. The team partners with Oracle Development in supporting early adopters and many other new customers. This is a unique opportunity to be part of the future of Oracle Support and help shape the product and the organization to benefit our customers and our employees.

Position Overview:

The position is for a Technical Support Professional with a functional background in Financials, ideally in Receivables. Reports to an Oracle Customer Support Manager. Candidates should have a good understanding of Oracle Fusion Financials , Oracle EBS Receivables or other ERP Financial Software knowledge.

Experience in the accounting lifecycle with knowledge of common enterprise structures setup, journal processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials (either Fusion or EBS) or other ERP Financial solution is preferred.

Responsible for providing excellence in customer service support,
- incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases. The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.

Functional/Technical Knowledge & Skills:

Excellent analytical and problem solving skills.

Strong understanding of ERP product(s), specifically Financials

Experience helpful but working knowledge of Fusion or EBS Subledger Accounting, Accounts Receivable, Accounts Payable, Tax or other ERP Financial Solutions will be

considered.

Functional/Technical background in assigned product area (. Financials) and exposure

to associated systems and software

Technical skills in any of the following are desirable: RDBMS, SQL, PL SQL, XML,

Understanding of structured SQL statements and how they are executed in the RDBMS

(sql/Plsql) helpful.

Ability to read and decipher software Log and Trace files, Web Server Optimization,

Server configuration as well as the ability to act upon the finding to determine a problem

resolution.

Experience in filtering and updating complex technical knowledge for use in problem resolution.

Customer & Industry Knowledge:

Excellent track record in providing outstanding and unparalleled customer service

Ability to handle difficult or sensitive situations with diplomacy and tact

Career Level - IC3

Detalii privind locul de muncă:

Firma:	Oracle
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	26. 6. 2024 Postul de muncă activ

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