Senior Supportability Program Manager
Posting Details
Life at UiPath
The people at Ui
Path believe in the transformative power of automation to change how the world works. We’re committed to creating
- leading enterprise software that unleashes that power.
To make that happen, we need people who are curious,
- propelled, generous, and genuine. People who love being part of a
- moving,
- thinking growth company. And people who care—about each other, about Ui
Path, and about our larger purpose.
Could that be you?
Your Mission
Your mission : as a Senior Supportability Program Manager, you are passionate about improving the product and customer support experience. This is a
- on role that involves the administration of our current Search and Chatbot tools and utilizing Ui
Path technologies.
You will utilize data from our support systems to identify top issues, content gaps, and trends to define strategies to improve the
- service support experience by working with
- facing teams to build business cases. They will act as both customer advocates and trusted advisors to drive improvements to product quality, customer satisfaction, and the efficacy of our support teams.
What you'll do at Ui
Path
- facing tools
- left strategy
- impact issues and track the status and progress
- tracking and
- tracking methodology to allow for constant iteration and improvement of our initiatives
What you'll bring to the team
Exceptional customer presence and empathy
A background in Search optimization and tool administration
Knowledge of Java
Script, SQL, and other relevant programming languages or databases
Relevant certifications (e. g. , ITIL, PMP, or relevant technical certifications)
Demonstrated technical aptitude and ability to learn new technologies quickly
A background in support with an ability to understand complex technical issues
Ability to influence, negotiate and persuade
Strength in planning projects and attention to detail
Ability to build business cases and tell stories of customer impact
Create formal networks involving coordination among groups.
Education/Experience:
5+ years of direct or related experience in Technical Support or Supportability roles
5+ years’ experience facilitating solutions between business and technical teams in Technical Program, IT, and/or Project Management
Bachelors’ degree in Business, Technology, or applicable field
5+ year experience administrating tools.
Maybe you don’t tick all the boxes above— but still think you’d be great for the job? Go ahead, apply anyway. Because we know that experience comes in all shapes and sizes—and passion can’t be learned.
Many of our roles allow for flexibility in when and where work gets done. Depending on the needs of the business and the role, the number of hybrid,
- based and remote workers will vary from team to team. Applications are assessed on a rolling basis and there is no fixed deadline for this requisition. The application window may change depending on the volume of applications received or may close immediately if a qualified candidate is selected.
We value a range of diverse backgrounds, experiences and ideas. We pride ourselves on our diversity and inclusive workplace that provides equal opportunities to all persons regardless of age, race, color, religion, sex, sexual orientation, gender identity and expression, national origin, disability, neurodiversity, military and/or veteran status, or any other protected classes. Additionally, Ui
Path provides reasonable accommodations for candidates on request and respects applicants' privacy rights. To review these and other legal disclosures, visit our privacy
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