Senior Voice Engineer with German
Description
Why Ness
We know that people are our greatest asset. Our staff's professionalism, innovation, teamwork, and dedication to excellence have helped us become one of the world's leading technology companies. It is these qualities that are vital to our continued success. As a Ness employee, you will be working on products and platforms for some of the most innovative software companies in the world.
You'll gain knowledge working alongside other highly skilled professionals that will help accelerate your career progression.
You'll also benefit from an array of advantages like access to trainings and certifications, bonuses, and aids, socializing activities, and attractive compensation.
Requirements and responsibilities
The Senior Voice Engineer ensures the overall operability of the client's voice network. This position is responsible for ensuring that the voice & Vo
IP infrastructure is functioning properly, reliably, and efficiently and ensuring customer traffic/services are provisioned and maintained effectively. Because this is both a traditional voice and Vo
IP position, we are looking for skills that also include basic data networking. The main duties for this position are Troubleshooting, Maintenance, Growth of the voice network, Building / Installing new customers, Performing/Receiving escalations from other teams, and streamlining the current processes so that we can continue to scale. This person must have impeccable customer skills and must demonstrate the ability to work independently and deliver quality results in a highly dynamic environment, both individually and as part of a global team.
What you'll do
Provisions and maintains advanced Dedicated Customer and Carrier connections.
Performs routine maintenance and grooming of voice network infrastructure
Collaborate with all aspects of the IT organization including; Systems Engineers, Tier 1-2 support staff to resolve trouble tickets and mitigate
- user issues with Vo
IP hardware and/or applications.
