Serbian Speaking Customer Advisor (With 1000 EUR Signing Bonus)
Răspunde la anunțWe are a leading
- commerce company known for delivering
- quality customer experiences and innovative online shopping solutions. As we continue to grow, we are looking to expand our talented team. Our Cluj-Napoca office is a central hub for our operations, and we are excited to offer an opportunity for a Serbian-Speaking Customer Advisor to join our dynamic environment.
Role Overview:
In the role of Serbian-Speaking Customer Advisor, you will be the key point of contact for our Serbian-speaking customers, ensuring that their questions, concerns, and orders are handled with the highest level of care. Based on-site at our office in Cluj-Napoca, you will work directly with customers, delivering excellent service and helping to resolve issues. To welcome you to our team, we also offer a €1000 signing bonus as a special incentive.
Key Responsibilities:
- Customer Engagement: Serve as the main point of contact for Serbian-speaking customers, assisting with inquiries through various channels such as phone, email, and chat.
- Resolve Issues: Handle customer complaints and concerns, ensuring prompt and effective solutions are provided.
- Order Management: Guide customers through placing, tracking, and managing their orders, as well as processing returns or exchanges.
- Account Support: Assist customers with
- related issues like login problems, payment inquiries, and general account management. - Product Expertise: Gain a deep understanding of our products and services to provide accurate information and recommendations to customers.
- Escalation: Identify and escalate complex customer issues to appropriate teams for resolution, ensuring swift and effective outcomes.
- Customer Follow-Up: Perform
- ups to ensure customer satisfaction and that any issues have been thoroughly addressed. - Record Keeping: Accurately log all customer interactions, including requests, issues, and resolutions, in our CRM system.
- Collaboration: Work with internal teams to share customer insights and contribute to service improvement initiatives.
Skills and Requirements:
- Fluency in Serbian and English: You must be fully fluent in both languages, with strong written and verbal communication skills.
- Customer Service Experience: Previous experience in customer service or a related role is advantageous.
- Problem-Solving Abilities: Strong skills in quickly resolving customer issues and finding solutions that enhance customer satisfaction.
- Communication Skills: A friendly, professional demeanor and ability to build positive relationships with customers.
- Attention to Detail: Ensure accuracy in all tasks, from order management to maintaining detailed customer records.
- Technical Proficiency: Experience using CRM systems and basic office software (Microsoft Word, Excel, and Outlook).
- Organizational Skills: Ability to handle multiple tasks and prioritize work in a
- paced environment. - Team Player: Enjoys working collaboratively to achieve shared goals and provide outstanding customer service.
Perks and Benefits:
- €1000 Signing Bonus: A
- time €1000 bonus awarded upon joining the team. - Competitive Salary: A highly competitive salary aligned with your experience and skills.
- Career Advancement: Opportunities for growth and career progression within a
- expanding
- commerce company. - Health and Life Insurance: Comprehensive health and life insurance packages to support your
- being. - Relocation Package: For candidates moving to Cluj-Napoca, we provide a relocation package that includes accommodation and flight tickets.
- Work-Life Balance: A supportive environment that emphasizes a balance between work responsibilities and personal
- being. - Professional Development: Access to ongoing training programs to enhance your skills and grow within your role.
- Inclusive Team Culture: Be part of a diverse, inclusive, and dynamic team that fosters collaboration and teamwork.
- Team Activities: Regular
- building events to strengthen bonds and promote a positive work culture.
Why Join Us?
This is a fantastic opportunity to leverage your Serbian and English language skills in a rewarding
- facing position within the rapidly growing
- commerce sector. Joining our team offers a chance to grow your career, work in a vibrant, multicultural environment, and enjoy life in Cluj-Napoca, a city known for its rich history, lively culture, and outstanding quality of life.
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