Service Admin with English Cluj-Napoca

Service Admin with English
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Since 1998, we've been active in the Human Resources consulting market, providing regional coverage across four key areas of expertise: recruitment and selection, personnel leasing, assessment centers and consultancy. As leaders in Transylvania, we've expanded our reach to embrace a culture of continuous improvement, thereby strengthening our position in the Romanian and also regional market. This commitment underscores our dedication to evolve alongside the dynamic needs of our clients and the
- changing landscape of the business environment.

Our success stems from the professionalism of our services, the multidisciplinary expertise of our consulting team and our ongoing collaboration with those who rely on our consultancy services.

Building
- term partnerships with clients across diverse industries such as IT&C, automotive, outsourcing, pharma, banking, FMCG and more, is our primary objective.

Our commitment to client orientation, teamwork, flexibility, excellence, dedication and responsibility reflects our aim to bring added value to our services.

Position Overview:
As a Service Administrator, you will play a key role in supporting service processes, particularly after the sale. You will work closely with internal teams, clients, and suppliers to ensure smooth
- sales operations, including product returns, repairs, and field services. This is a crucial role in ensuring the delivery of
- quality customer service.

Key Responsibilities:

• After-sales service: Manage and process service requests after the sale has been completed, ensuring timely and efficient resolution of issues.
• Product returns & repairs: Handle customer returns and warranty repairs for products sold, ensuring they are processed correctly and quickly.
• Client issue resolution: Act as the main point of contact for clients experiencing issues with their purchased products, ensuring that any necessary actions (returns, repairs, etc. ) are initiated and tracked.
• Coordination with internal departments: Communicate and collaborate with the factory, sales offices, and other departments to ensure service requests are addressed effectively.
• Order management: Process
  - related orders, including placing purchase orders (POs), entering them into the business database (BD), and coordinating with the factory.
• Logistics management: Coordinate with logistics providers (e. g. , DHL, UPS) to arrange for product
  - ups, ensuring a smooth return process and timely resolution of customer issues.

Required Skills & Qualifications:

• Experience: 1-2 years of experience in a similar administrative or customer service role
• Organizational skills: Ability to manage multiple tasks simultaneously, prioritize effectively, and meet deadlines.
• Communication skills: Ability to interact with different teams (sales, factory, office staff) and clients
• Language proficiency: Advanced level of English is required.