Service Desk Agent (German) Timișoara

Service Desk Agent (German)
Timişoara
Timișoara, Timiș County, Romania

Our company delivers exceptional recruitment services on a global scale, presenting an innovative approach that connects candidates and clients seamlessly.

David Kennedy Recruitment is working with a BPO company that is looking to recruit a German speaking Service Desk Agent to join their offices in Timisoara.  

Position: Service Desk Agent

Location: Timișoara, Romania

Work model: Hybrid (3 days office / 2 days home)(following successful completion of training period, 3 weeks)

Employment type: Full-time.

DUTIES AND RESPONSIBILITIES:

• Monitor and resolve system and application issues in a timely manner.
• Provide support during rotating shifts through various channels including phone, email, and chat.
• Perform basic troubleshooting and fault isolation to identify issues.
• Follow established procedures for routine system maintenance and updates.
• Assist with resolving user inquiries and help
  - related concerns.
• Collaborate with
  - level support teams for issue escalations and resolutions.
• Track and analyze help desk performance metrics.
• Troubleshoot and resolve basic operating
  - related issues.
• Configure and manage applications, as well as handle
  - related concerns.
• Work closely with senior support teams for escalations and complex issues.

REQUIREMENTS:

• Fluent in German (B2 level of above), with strong proficiency in both written and spoken communication, as well as English (B2) fluency.
• Ability to understand and meet customer needs while aligning with business objectives.
• Strong problem analysis skills, with the ability to break down and organize complex situations.
• Proficiency in MS Office Suite and basic understanding of network concepts.
• High attention to detail and accuracy.
• Strong
  - solving and critical thinking abilities.
• Ability to address diverse stakeholder needs and negotiate effective solutions.
• Collaborative and
  - oriented approach to achieving goals.
• A technical background is preferred, particularly in fields like telecommunications.
• 0-2 years of experience in customer support or service roles.
• Familiarity with network management tools (e. g. , NMS, OSS) is a plus.
• Comfortable working in
  - paced,
  - facing environments.
• Quick to learn new technologies and adapt to evolving tools and systems.

OFFER:

• Working schedule: 24/5
• Dynamic and creative team with positive and friendly atmosphere
• Guidance and tools to reach career potential
• Warm team atmosphere and fun team events
• Meal allowance and transportation reimbursement 
• Vacation bonus and fitness/wellness reimbursement 
• Gift vouchers for Christmas and Easter 
• Private health insurance
• And many more!!!