Service Desk Agent (German)
We are seeking a proactive and
- focused Service Desk Agent to join our dynamic team in Timisoara. If you have a passion for technology,
- solving, and providing excellent customer support, this is the perfect opportunity for you! You will be working in a
- paced environment, assisting users with technical issues, and ensuring smooth IT operations. Join us and be part of a supportive and innovative workplace where your contributions make a real impact.
- focused Service Desk Agent to join our dynamic team in Timisoara. If you have a passion for technology,
- solving, and providing excellent customer support, this is the perfect opportunity for you! You will be working in a
- paced environment, assisting users with technical issues, and ensuring smooth IT operations. Join us and be part of a supportive and innovative workplace where your contributions make a real impact.
Details:
Location: Timisoara, Romania
Work Model: Hybrid (3 days office / 2 days home) after completion of a 3-week training period
Work Model: Hybrid (3 days office / 2 days home) after completion of a 3-week training period
Working schedule: Shift rotation 24/5. , Monday to Friday, 40 hours a week.
Employment Type: Full-time
Employment Type: Full-time
English: Fluent
German: Fluent
Start: ASAP
Responsibilities:
- Monitor and resolve system and application issues in a timely manner.
- Provide support through phone, email, and chat on a rotating shift basis.
- Perform basic troubleshooting and fault isolation to identify technical issues.
- Follow established procedures for routine system maintenance and updates.
- Assist with resolving user inquiries and help
- related concerns. - Collaborate with
- level support teams for issue escalations and resolutions. - Track and analyze help desk performance metrics to ensure efficiency.
- Troubleshoot and resolve basic operating
- related issues. - Configure and manage applications, as well as handle
- related concerns. - Work closely with senior support teams for escalations and complex issues.
Requirements:
- Fluent in German with strong written and spoken communication skills.
- Proficient in English for effective workplace communication.
- Strong ability to understand and meet customer needs while aligning with business objectives.
- Excellent problem analysis skills, with the ability to break down and organize complex situations.
- Proficiency in MS Office Suite and basic understanding of network concepts.
- High attention to detail and accuracy.
- Strong
- solving and critical thinking abilities. - Ability to address diverse stakeholder needs and negotiate effective solutions.
- Collaborative and
- oriented approach to achieving goals. - A technical background is preferred, particularly in telecommunications.
- 0-2 years of experience in customer support or service roles.
- Familiarity with network management tools (e. g. , NMS, OSS) is a plus.
- Comfortable working in
- paced,
- facing environments. - Quick to learn new technologies and adapt to evolving tools and systems.
Offer:
- Working Schedule: Shift rotation 24/5, Monday to Friday, 40 hours a week. Shift hours TBC.
- Dynamic and creative team with a positive and friendly atmosphere
- Guidance and tools to support career growth and development
- Team events to foster a warm and engaging work environment
- Meal allowance and transportation reimbursement
- Vacation bonus: 3. 5%
- Fitness/wellness reimbursement: 150 RON/month
- Afterschool benefit: max 400 RON/month
- Gift vouchers for Christmas and Easter
- Private health insurance for employee
- being - And many more exciting benefits!
Join our team and be part of a dynamic environment where you can grow and make an impact!
- Informații detaliate despre oferta de muncă
Firma: ProTalent Recruiters Localiția: Timişoara
Timișoara, Timiș County, RomaniaAdăugat: 28. 3. 2025
Postul de muncă activ
Fii primul, care se va înregistra la oferta de muncă respectivă!