Service Desk Agent with German Timișoara

Service Desk Agent with German
Timişoara
Timișoara, Timiș County, Romania

I started my journey with a strong IT background, traveling across Europe and Asia, before stepping into the world of recruitment in 2018 as an IT recruiter. Today, I lead my own agency, backed by an incredible team of freelance recruiters.

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Together with our global partners, we are committed to finding the best candidates and building a powerful workforce for our clients!

In collaboration, we are working with a BPO company looking to recruit a German-speaking Service Desk Agent to join their offices in Timișoara, Romania.

Position: Service Desk Agent

Location: Timișoara, Romania
Work Model: Hybrid (following successful completion of a 3-month training period)
Employment Type: Full-time

Duties and Responsibilities

• Monitor and resolve system and application issues in a timely manner.
• Provide support through phone, email, and chat during rotating shifts.
• Perform basic troubleshooting and fault isolation to identify issues.
• Follow established procedures for routine system maintenance and updates.
• Assist with resolving user inquiries and help
  - related concerns.
• Collaborate with higher-level support teams for issue escalations and resolutions.
• Track and analyze help desk performance metrics.
• Troubleshoot and resolve basic operating system and
  - related issues.
• Configure and manage applications and handle network-related concerns.

Requirements

• Fluent in German (B2 or above) and English (B2), both written and spoken.
• Ability to understand and meet customer needs while aligning with business objectives.
• Strong problem-analysis skills and ability to break down and organize complex situations.
• Proficiency in MS Office Suite and basic understanding of network concepts.
• High attention to detail and accuracy.
• Strong problem-solving and critical thinking abilities.
• Ability to address diverse stakeholder needs and negotiate effective solutions.
• Collaborative and
  - oriented approach to achieving goals.
• Technical background preferred, particularly in telecommunications.
• 0-2 years of experience in customer support or service roles.
• Familiarity with network management tools (e. g. , NMS, OSS) is a plus.
• Comfortable working in fast-paced,
  - facing environments.
• Quick to learn new technologies and adapt to evolving tools and systems.

Offer

• Working schedule: Hybrid, Monday to Friday, 9 AM - 5:30 PM
• Dynamic and creative team with a positive and friendly atmosphere
• Guidance and tools to reach career potential
• Warm team environment and fun team events
• Meal allowance and transportation reimbursement
• Vacation bonus and fitness/wellness reimbursement
• Gift vouchers for Christmas and Easter
• Private health insurance

Join a thriving international team and advance your career in a dynamic and supportive work environment! Apply today!

#Service
Desk #German
Jobs #Tech
Support #BPOCareers #Timișoara
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Now #ITSupport #Customer
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