Service Desk with German - Bucharest

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Service Desk with German
Bucureşti
Bucharest, Bucharest, Romania

Your day to day

You will provide IT services in the Business Systems/Applications Support Services area

With these activities you will have a great impact on our business:

You will receive incidents and issues via phone, email or ticketing system on all supported Unity
Media applications with the goal of providing direct customer resolution or functional escalation to responsible 2nd Level teams if they cannot be resolved on first contact.

Business impact assessment (define ticket severity) and incident resolution process (ticket ownership)

You will perform ticket monitoring as per internal procedure;

You will ensure fulfillment of agreed service level agreements / key performance indicators;

You will contribute to the knowledge management process by documenting newly developed solutions to make knowledge applicable to first level support;

Other activities as assigned by the Team Leader

You will interact with stakeholders, such as application support or business departments or external parties and with IT teams and other stakeholders for incident closure / request fulfillment

You will coordinate and track resolution activities

You will document new known errors

With these skills you are a great candidate:

Strong verbal communication skills in German (C1/C2) and English.

Strong reporting and analytical skills

Customer service oriented.

Support and maintenance analysis

Must have good analysis and troubleshooting skills

Must have good verbal and written communication skills

IT troubleshooting systems analysis skills

High conscientiousness and accuracy in work

Service orientation

Flexible and committed attitude

Sounds like the perfect job? We’ve got even more to offer:

• Work from Home – hybrid approach

• Medical and dental services

• Life and hospitalization insurance

• Dedicated employee phone subscription

• Special discounts for gyms and retailers

• Annual Company Bonus

• Ongoing Education – we continuously invest in you to ensure you have everything needed to excel on the job and enhance your skills

• You get to work with tried and trusted
- technology

• Getting in on the ground floor of a technology changing company

• We let you write your own story by planning vacations: go for a trip, experience new things, have fun and enjoy your 23 days off.

• Special Paternal Program - 4 months of paid paternity leave

#_VOIS

Detalii privind locul de muncă:

Firma:	Vodafone
Localiția:	Bucureşti Bucharest, Bucharest, Romania
Adăugat:	12. 10. 2024 Postul de muncă activ

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