Service Engineer (2nd and 3rd Level) German or English Bucharest

Service Engineer (2nd and 3rd Level) German or English
Bucureşti
Bucharest, Bucharest, Romania

YOUR ROLE - THIS IS WAITING FOR YOU

Would you like to support our employees with IT questions on site in our offices as an internal service provider at one of the leading IT service companies? Because your IT
- how sets you apart as well as your open and communicative approach to people? Then adesso is the right place for you!

In your role as a Service Engineer, you will have the opportunity to work on exciting projects relating to technical infrastructure and internal company applications. You will draw on the professional expertise of our decentralized specialist teams, who will always actively support you in all your subject areas.

In detail, you will take on the following tasks:

• Collaboration in 2^nd and 3rd level support (service desk, ticket system)
• Support in the operation of an installation of Open Text Service Manager
• Documentation of instructions and workarounds

YOUR SKILLS - WHAT YOU BRING WITH YOU

• Bachelor’s degree in IT or comparable qualification.
• Expertise in technical support on IT issues within the framework of 2^nd or 3rd level support
• Good knowledge of installing and configuring client systems under Windows and Mac
  OS operating systems
• Know-how in the development and maintenance of
  - team operational documentation
• Ideally, initial experience in dealing with common Microsoft applications and services (Active Directory, Exchange, Teams, Share
  Point) as well as with the Atlassian applications Jira & Confluence
• Knowledge of the ITIL framework
• You are also
  - and
  - oriented and have a committed way of working
• Sound knowledge of the following technologies:
  • Network and firewalls
  • Linux Server
  • Windows Server
  • Tomcat Server
  • Oracle DB
  • Open JDK
  • F5 Loadbalancing

• Familiar with any programming or scripting languages (e. g. Java, C, PHP, Python, Java
  Script)
•   Fluent in English (min. B2 Level) or German (min. B1-B2)

Our commitment to you

• An established business with the soul of a Startup
• A digital workplace experience with flexible working hours
• Agile & lean organization: Optimized work processes to eliminate waste and horizontal hierarchy
• Global mobility and international rotation
• Competitive salary, private health insurance, and comprehensive benefits
• A bonus system based on company and individual contributions
• Structured professional development with both soft and technical training programs, workshop opportunities, and language learning support
  

About Adesso Romania

adesso is providing IT delivery, consultancy and software solutions with international teams. The new subsidiary, adesso Romania, is based in Bucharest. It is to begin supporting adesso’s international delivery network (www.adesso-smartshore.com) in staffing and logistical terms effective immediately.

Around 600 of the more than 10, 000 employees in the adesso Group already work for customers in Europe at adesso’s Smart
Shore locations in Turkey, Bulgaria and Spain. Main technology stack is Java, . NET, FE, Mobile App Development, MS Power Platform, and Dev
Ops.

The IT experts work on digitalization projects as part of international project teams. Some of their work is done
- premises at customer locations – especially in the German-speaking countries – but some are also performed through virtual collaboration from adesso’s individual Smart
Shore offices in Istanbul, Sofia, Barcelona, Madrid, and Jerez.