Service Hotline Engineer for Smart PV Business Timișoara

Answering customer calls and emails related to technical issues

Troubleshooting and resolving technical problems

Escalating issues to
- level support when necessary

Interface with an engineering partner to locate technical problems that may arise during the engineering process.

Maintaining documentation and records: You will be responsible for maintaining documentation and records related to technical support issues. This may include keeping track of customer interactions and documenting solutions to common problems.

Responsible for remote support and level 2 engineer support; 

Responsible for technical support service to customer or partner independently or jointly with a technical support team

Providing customer education and training on product or service features and functionality

Remote support in case of customer problems that can’t be solved by customer or local subcontractor

Collaborating with other teams: You may need to collaborate with other teams, such as software developers or product managers, to resolve technical issues and improve products or services.

Bachelor’s/College Degree in Engineering (Electrical/Electronic), Computer Science/Information Technology or comparable

Experience in solar energy industry (technical service, commissioning service) is a plus

Excellent written and verbal communication and interpersonal skills, highly motivated, team player, goal oriented and success driven individual and able to work independently with minimum guidance.

Excellent technical and analytical skills including good listening, probing, and qualification abilities;

Fluency in German and English is a must.