Service Operations Specialist IAM
Would you like to join a leading Digital Solution Company and contribute to innovative solutions that are built on a daily basis?
Our client is a leading Digital Solution Company for Business IT Solutions and digital transformation. Founded in 1996, our client's company started off as an IT consulting partner for one of the most recognized brands in the agricultural equipment manufacturing industry. They provide a comprehensive portfolio of services and solutions that not only solve today’s IT challenges but also address tomorrow’s business priorities.
You will work on a
- term project for the leading global investment bank with a strong and profitable private clients franchise.
Role description: The team Access Lifecycle Solutions within the area Identity & Access Management is responsible for providing centralized Identity & Access Management solutions. These provide permissions and roles to application users in a standardized and compliant process. The assignment of roles can either be automated or manual.
We are looking for a Service Operations Specialist (f/m/x) who will be responsible for
-
- day service operations for the central Identity & Access Management system.
Responsibilities:
- Management and supervision of the vendor responsible for RTB (Run-the-Bank) Operations
- Drives resolution of incidents and issues, supports S2/S1 incident calls for the One Identity Manager product.
- Ensure escalation of operational, regulatory, or other risks to management
- Management of smaller projects
- Support of audit requests (presentation of the solution, delivery of evidence. . . )
- Data Quality, Monitoring implementation and control
- Service Operations (Incident Management, Knowledge Management, Problem Management, Change management).
- Ticket and process analysis to drive continuous improvements in implementations according to industry best practices.
- Compliance with safety regulations and control processes
- Independent handling of incidents, service request
- Day to day BAU activities such as monitoring, business escalation handling
- Supporting multiple applications under Access Lifecycle Solutions team (eg. , db
Access
Gate, D1IM-Core etc) - Ensure the stability of the system by proper planning patching, upgrade, DR, ensure the CSO
- compliant requirement, Workbench activities, vulnerabilities remediation, etc
We are happy to hear from you if you have:
- Completed degree in IT or a comparable qualification.
- Proven experience in service operations of larger and complex IT-systems
- Knowledge of ITIL processes
- Experience in managing vendor teams.
- Excellent communication skills (English fluent and German optional)
- Knowledge of access lifecycle systems (with a focus on request & approval, provisioning, recertification, admissions/exits) is desired.
You will love to join this company for:
- Employment contract
- Support in learning and development further while also providing
- year career opportunities - Work-life balance
- Hybrid work schedule
- Agile work environment
- Comfortable office close to the metro station
If you're ready to work with a team of professionals passionate about technology, we're waiting for your application!
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