Service Order Administrator - Cluj-Napoca

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Service Order Administrator
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

As the Service Order Administrator, you will manage a portfolio of accounts, owner of customer disputes, outstanding interface for the customers on Emerson behalf. Key contact for customer regarding service orders. Keep customers advised on the orders directly by
- mail and phone.

We encourage your application for this position!

In this Role, Your Responsibilities Will Be:

Log all customers orders into CRM and verify them for accuracy.

Ensure the timely and complete processing of the orders in the ERP system

Check all Compliance, Checkpoint and Commercial data on purchase order. Call out any queries to customer/relevant department.

Ensure that the factory items have been scheduled for shipping, internal orders are placed by the purchasing department, FERs raised and training courses are booked.

Handle the factory repair process and other service issues.

Liaise with Service team to advise about the status or possible challenges regarding received orders

Take ownership for invoicing customers once orders are complete.

Handle the customer happiness survey (where applicable) and maintain all databases accurate and updated

Follow and help improve existing work processes and procedures.

Develop and maintain a sound knowledge of MSS products and services.

Ensure Compliance to Emerson Ethics Policy and to all Corporate / Legal requirements

Coordinate with all internal groups to assure adequate communication and achieve high service levels

Expedite factories and make sure items are delivered
- time and complete

Keep a close contact with customers via email and phone and inform of any delays and problems

Conduct data management activities using the ERP

Make arrangements for inspections or milestones in the order cycle

Who you are:

You try to make an impact and always act with integrity. You build and deliver solutions that meet customer expectations. You serve as a strategic partner to build, grow, and maintain profitable and
- lasting relationships with key accounts.

For This Role, You Will Need

University degree

2+ year experience in an order entry/customer facing position preferred or similar;

Languages: English – advanced level

Working knowledge of MS Office / Good interpersonal and communication skills

Highly motivated and very well organized

Preferred Qualifications that Set You Apart:

Knowledge and/or experience in using ERP/MRP systems

Any other European language is a plus

Working experience within remote teams would be beneficial

Our Offer to You

We understand the importance of
- life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to build a workplace that is encouraging and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your
- life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around.

Detalii privind locul de muncă:

Firma:	emerson
Localiția:	Cluj-Napoca Cluj-Napoca, Cluj County, Romania
Adăugat:	11. 9. 2024 Postul de muncă activ

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Service Order Administrator Cluj-Napoca