Service Quality Manager Bucharest

Service Quality Manager
Bucureşti
Bucharest, Bucharest, Romania

Service Quality Manager- Inside IR35/Hybrid

Job Description

The Service Quality Manager (SQM) role aims at supporting the Service line/Value Stream and the Controls Owner to drive various Service Quality upliftment activities across Service Management (SM) disciplines. The SQM will work with Development Managers and the ITSOs to identify and document points of failure for all services within the Service line/Value Stream based on the technologies used and tier of the service. The SQM extends governance over Incident, Problem, Change, Capacity Management, Vulnerability Management, Access Management, and technology evergreen status, among other practices.

We offer a dynamic and supportive work environment where innovation and collaboration are encouraged. Employees benefit from opportunities for professional growth and development, a focus on
- life balance, and a culture that values diversity and inclusion.

The role involves working with
- edge technologies and requires strong collaboration with various teams, including production support, Engineering, and Service Management. The work environment is
- paced and requires attention to detail and proactive
- solving skills. Flexible working hours and remote work options are available.

This is a Contract position based out of Sheffield, Birmingham or Leeds United Kingdom.

Birmingham, UK

Trading as TEKsystems. Allegis Group Limited, Bracknell, RG12 1RT, United Kingdom. No Allegis Group Limited operates as an Employment Business and Employment Agency as set out in the Conduct of Employment Agencies and Employment Businesses Regulations. TEKsystems is a company within the Allegis Group network of companies (collectively referred to as "Allegis Group"). Aerotek, Aston Carter, EASi, Talentis Solutions, TEKsystems, Stamford Consultants and The Stamford Group are Allegis Group brands. If you apply, your personal data will be processed as described in the Allegis Group Online Privacy Notice available at our website.

To access our Online Privacy Notice, which explains what information we may collect, use, share, and store about you, and describes your rights and choices about this, please go our website.

We are part of a global network of companies and as a result, the personal data you provide will be shared within Allegis Group and transferred and processed outside the UK, Switzerland and European Economic Area subject to the protections described in the Allegis Group Online Privacy Notice. We store personal data in the UK, EEA, Switzerland and the USA. If you would like to exercise your privacy rights, please visit the "Contacting Us" section of our Online Privacy Notice on our website for details on how to contact us. To protect your privacy and security, we may take steps to verify your identity, such as a password and user ID if there is an account associated with your request, or identifying information such as your address or date of birth, before proceeding with your request.commitments under the UK Data Protection Act, EU-U. S. Privacy Shield or the Swiss-U. S. Privacy Shield.