ServiceNow Business Analyst – Assistant Manager - English–Remote RO* Iași

ServiceNow Business Analyst – Assistant Manager - English–Remote RO*
Iaşi
Iași, Județul Iași, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Service
Now Business Analyst – Assistant Manager - English–Remote RO.

We are looking for someone with a good level of work experience in Service
Now with proficient overall understanding of Service
Now, Sec
Ops module in particular and CMDB.

 

GENERAL RESPONSIBILITIES

• Work Agile as part of the Thread Response Product Team (as part of Cyberdefence Operations) in 3-weeks sprints.

• Document business requirements through workshops and analysis.

• Translate business requirements into Service
Now functional and technical specifications for development.

• Work with the Developers, Process Specialist, Tower Lead and overall Product Team to analyze existing business processes and identify areas for improvement and automation within Service
Now Sec
Ops.

• Collaborate with the Orchestration team to design, develop, and implement customized Service
Now applications and solutions.

• Identify global requirements to develop and expand the Service
Now environment

• Define configuration of Service
Now applications, modules and workflows.

• Define and perform test plans/scenarios in partnership with other parties to ensure the quality and functionality of Service
Now Solutions.

• Participate in Service
Now Platform upgrades and implementations.

• Gather detailed information from stakeholders to understand their needs and expectations.  

• Support and troubleshoot issues related to Service
Now applications and modules within allocated scope while collaborating with the Orchestration Team.

• Collaborate with
- functional teams to understand and address business needs, ensuring alignment with Service
Now best practices.

• Assist with the documentation of processes, procedures, and technical designs for Service
Now solutions.

• Identify gaps between current capabilities and desired outcomes, proposing solutions to bridge these gaps.  

• Deliver data analysis and reports on demand from Account management or Client.

• Create presentations for Ops, leadership, or client meetings on analyzed data and trends.

• Raise proactive flags on trends that might impact operations or the Client.

• Support and participate in transformation projects.

• Participates in process meetings if required, ensuring that the actions discussed are fulfilled.  

• Can be required to deliver technical trainings for upskilling
- up resources on the tools in scope of this JD, at the request of the manager.

• List of responsibilities may be adjusted over time as new responsibility shifts from client to Genpact and new scope is added.

• Participate in training and professional development activities to enhance skills and knowledge in Service
Now development.

• Proactively identify opportunities for process optimization within the Service
Now environment.

• Contribute to the development and maintenance of Service
Now development standards, guidelines, and best practices.

• Implement measures to improve data accuracy, consistency, and integrity within the Service
Now platform.

• Assist in managing changes within the organization by preparing impact analyses and communication plans.

• Ensure projects stay on schedule by tracking progress against milestones and deadlines.

• Self-motivated, must be proactive and can work both independently and collaboratively with colleagues and client stakeholders.

• Strong desire to learn and develop new skills.

• Problem solving attitude and client oriented.

• Responsible, mature, and reliable behavior.

• Customer centric – ability to handle difficult interactions.

• Ability to respond to and deal with a range of ad hoc queries/requests.

Minimum Qualification

 

• Experience with Service
Now development, including configuration, scripting, and customization is a plus.

• Familiarity with Security Operations (Sec
Ops) and CMDB processes and frameworks

• Understanding in web technologies such as HTML, CSS, Java
Script, and XML.

• Strong analytical and
- solving skills, with the ability to troubleshoot and resolve technical issues.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with
- functional teams.

• Ability to work independently and prioritize tasks in a
- paced environment.

• Basic knowledge of Agile methodology is plus.

• Service
Now certification(s) (e. g. , Implementation Specialist) is a plus.

 

REQUIERED EDUCATIONAL BACKGROUND

• Bachelor’s degree in computer science, Information Technology, or a related field is a plus.

 

The presented job description is not absolute and cannot include all the responsibilities of an employee. The employee can be requested by the manager to perform other tasks necessary to reach the company’s objectives.

What can we offer?  

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural and diverse environment with employees from over 30 countries.

• Genpact supports professional trainings and great career development opportunities.

• Free access to our
- winning learning platform.

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.