ServiceNow Consultant (m/f/d) Cluj-Napoca

ServiceNow Consultant (m/f/d)
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

LEONI – we are a global provider of products, solutions and services for energy and data management in the automotive industry. Our value chain ranges from standardized cables and special cables to highly complex wiring systems and related components. We support our customers as an innovation partner and solution provider with distinctive development and system expertise. Our group of companies has around people in 26 countries and generated consolidated sales of EUR billion EUR in 2023.

We combine tradition with progress since the 16th century, and we are looking for you to write with us the next chapter in this success story.

Year after year with LEONI

Service
Now Consultant

We are seeking a skilled Service
Now Consultant to join our dynamic team. In this role, you will collaborate closely with key project stakeholders to capture and translate business and user requirements into actionable solutions. Additionally, you will work
-
- hand with our Platform Support Team to ensure seamless development, testing, and delivery of requirements, aligning with project specifications and organizational goals. If you thrive in a
- paced environment and possess a knack for
- solving, we invite you to apply and become an integral part of our team.

• Represent the project stakeholders throughout planning, development, and release processes;

• Manage the relationship with project stakeholders to identify, model, and document business, process, and data requirements; 

• Work with the Platform Support Team to develop release estimates; 

• Assist the Platform Support Team in understanding business and test requirements; 

• Translate the technical complexities to project stakeholders, ensuring understanding of design decisions;

• Develop and modify Service
Now Workflows, UI Components etc. ;

• Perform system and integration testing with sample and live data Monitor Health usage and overall compliance of the application;

• Manage and resolve 3rd level incidents against Service
Now applications; 

• Perform routine maintenance to include performance monitoring and error identification/ remediation; 

• Manage Update Set creation and migration;

• Schedule and verify instance clones; 

• Lead Service
Now releases upgrade planning and execution; 

• Manage Instance Security, User/Group Access/Access Control Lists.  

• At least 5 years of overall IT support and service delivery experience;

• At least 3 years of previous experience in a Service
Now Consultant role;

• Strong skills in the use of Service Management tools;

• Ability to manage professional relationships and build consensus among competing stakeholders;

• Strong technical foundation and knowledge of the Service
Now platform;

• Proficient in analysis with the capability to identify downstream implications;

• Exceptional communication skills.

Recommended trainings:

• Service
Now Foundations e
Learning Course (six
- paced, online modules);

• Service
Now System Administration;

• Service
Now Advanced System Administration;

• Knowledge of ITIL framework required;

• ITIL V3 certification strongly preferred.

The ideal candidate will be willing to travel internationally when necessary, collaborate globally with support teams, show a willingness to learn, and have a positive and flexible attitude