ServiceNow Developer EU Bucharest

ServiceNow Developer EU
Bucureşti
Bucharest, Bucharest, Romania

• Develop and enhance custom applications and workflows within the Service
  Now platform.
• Create and update Service Catalog items for IT, Facilities, and Security.
• Implement and maintain custom scripts to support business processes.
• Integrate Service
  Now with external systems such as Active Directory, LDAP, Docu
  Sign, Qualys and Jira.
• Enhance existing integrations and develop new ones as needed
• Perform general administration tasks including user access management, platform monitoring, and maintenance.
• Manage instance security, including instance hardening, SSO configuration, and session management.
• Monitor logs and resolve issues or errors.
• Investigate and troubleshoot workflow and access issues.
• Resolve common incidents such as duplicate user accounts, empty assignment groups, access issues, and workflow errors
• Manage releases and deployments using update sets and follow established change management processes.
• Collaborate with the Agile Development team to track and manage development work.  
• Document knowledge in Knowledge Base articles and share with applicable users.
• Provide training and support to end users and administrators as needed.
• Assist with project development work, including integration with new systems and the development of custom applications.
• Handle incoming operational work to allow the development team to focus on project work

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as a Service
  Now Developer/Administrator.
• In-depth knowledge of various Service
  Now modules, including ITSM, Service Portal, CMDB, GRC, and others.
• Strong scripting skills in Java
  Script, Glide
  Script, and other relevant languages.
• Experience with API calls, email inbound actions, and Integration Hub spokes.
• Familiarity with Active Directory, LDAP, Docu
  Sign, Qualys, Jira, Rally, other common integrations
• Strong understanding of ITIL best practices and change management processes.
• Excellent
  - solving and troubleshooting skills.
• Ability to work collaboratively with
  - functional teams.
• Strong communication and documentation skills.

• Extensive experience developing custom applications within the Service
  Now platform - Proven ability to design and implement workflows, forms, and modules that enhance business processes and user experiences.
• Strong scripting capabilities - Proficiency in Java
  Script, Glide
  Script, and related languages to create and customize client scripts, business rules, UI policies, and more
• Hands-on integration experience - Demonstrated success integrating Service
  Now with external systems like Active Directory, LDAP, Docu
  Sign, Qualys, and Jira, using REST/SOAP APIs and Integration Hub spokes.
• Service Catalog and Portal development - Experience in creating and managing Service Catalog items and Service Portal widgets to meet IT, Facilities, and Security needs.
• Platform administration - Proficient in performing
  -
  - day administration tasks such as user management, platform monitoring, instance security hardening, and SSO configuration.
• Incident and problem resolution - Skilled in troubleshooting and resolving workflow issues, access problems, and other common Service
  Now incidents.
• Release and deployment management - Experience managing updates and deployments through update sets, adhering to change management processes.

• ITIL and Change Management - Strong understanding and practical experience implementing ITIL best practices and following structured change management processes.
• Agile collaboration - Experience working within Agile teams to manage development work, track progress, and contribute to continuous improvement initiatives.
• End-user and administrator support - Capable of providing training, support, and documentation to ensure smooth operation and knowledge transfer across teams.