ServiceNow ITSM Product Manager Bucharest

ServiceNow ITSM Product Manager
Bucureşti
Bucharest, Bucharest, Romania

Description

This team has broad knowledge of the business functions to resolve critical and strategic business technology challenges. Delivery of support will be provided through a combination of staff, contractors and vendor managed service agreements. This team is responsible for adherence to Service Level Agreements for Level 2 and 3 application support services regardless of delivery source.

Job Requirements and Preferences:

Basic Qualifications: Minimum Degree Required: High School Diploma 

Minimum Years of Experience: 4 year(s) of progressive roles managing IT operations quality control, process improvement, and compliance.  

Preferred Qualifications:

Degree Preferred: Bachelor Degree 

Preferred Fields of Study: Information Technology, Computer and Information Science, Computer Engineering Certification(s) 

Preferred: ITIL Foundational v. 3 or higher 

Demonstrates extensive abilities and/or a proven record of success in the following areas: 

● Demonstrates abilities and/or a proven record of success as a team leader;

● Extensive product knowledge for all Service
Now ITSM products, including Incident Management, Change Management, Problem Management, Service Level Management, Knowledge Management, Continual Improvement Management, and any related tools;

● Exhibiting senior level communications and senior leader engagement experience, negotiation skills, and the ability to communicate with impact and confidence;

● Helping to execute on Pw
C strategies; including driving service maturity efforts promoting value, stakeholder management, driving adoption and onboarding, implementing service and process enhancements;

● Supporting stakeholders and customers through product releases and platform upgrades;

● Developing and sustaining effective business relationships at all levels of the firm and across territories; coordinating and collaborating with a diverse global team to achieve outcomes;

● Aligning with product support including knowledge sharing and maturation of product support model;

● Collaborating with external partners, third party suppliers, and internal teams as needed to properly develop and maintain owned product(s);

● Driving alignment to established technology standards, practices and processes;

● Driving continuous improvement and identifying best practices methodologies by conducting business performance analysis against targeted function measures;

● Exhibiting experience with Service
Now Platform Implementation;

● Resolving conflicts constructively;

● Using analytics tools to identify opportunities to improve service performance, customer experience and communicate product value.