ServiceNow Junior Developer – Domain Trainee - English–Remote RO* Iași

ServiceNow Junior Developer – Domain Trainee - English–Remote RO*
Iaşi
Iași, Județul Iași, Romania

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125, 000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Service
Now Junior Developer – Domain Trainee - English–Remote RO

We are looking for someone with a good level of work experience in Service
Now with proficient overall understanding of ITSM, Data Analytics and Gen
AI.

 

 RESPONSIBILITIES

• Collaborate with the Orchestration team to design, develop, and implement customized Service
Now applications and solutions.

• Assist in gathering business requirements and translating them into technical solutions on the Service
Now platform.

• Develop and configure workflows, forms, scripts, and other customizations to meet business needs.

• Perform testing and debugging of Service
Now applications and integrations to ensure they are functioning properly.

• Support and troubleshoot issues related to Service
Now applications and modules within allocated scope while collaborating with the Orchestration Team.

• Collaborate with
- functional teams to understand and address business needs, ensuring alignment with Service
Now best practices.

• Assist with the documentation of processes, procedures, and technical designs for Service
Now solutions.

• Stay updated with the latest Service
Now features, functionalities, and best practices to continually improve and enhance Service
Now applications.

• Deliver data analysis and reports on demand from Account management or Client.

• Create presentations for Ops, leadership, or client meetings on analyzed data and trends.

• Raise proactive flags on trends that might impact operations or the client.

• Support and participate in transformation projects.

• Participates in process meetings if required, ensuring that the actions discussed are fulfilled.  

• Can be required to deliver technical trainings for upskilling
- up resources on the tools in scope of this JD, at the request of the manager.

• List of responsibilities may be adjusted over time as new responsibility shifts from client to Genpact and new scope is added.

• Participate in training and professional development activities to enhance skills and knowledge in Service
Now development.

• Assist in the evaluation and implementation of new Service
Now applications and modules.

• Contribute to the development and maintenance of Service
Now development standards, guidelines, and best practices.

• Assist with the administration and maintenance of the Service
Now platform, including user access, security, and data integrity.

• Ability to effectively prioritize tasks and good time management skills.

• Self-motivated, must be proactive and can work both independently and collaboratively with colleagues and client stakeholders.

• Strong desire to learn and develop new skills.

• Problem solving attitude and client oriented.

• Responsible, mature, and reliable behavior.

• Customer centric – ability to handle difficult interactions.

• Ability to respond to and deal with a range of ad hoc queries/requests.

Miniumum QUALIFICATIONS

 

• Experience with Service
Now development, including configuration, scripting, and customization is a plus.

• Familiarity with IT Service Management (ITSM) processes and frameworks (e. g. , ITIL).

• Good understanding in web technologies such as HTML, CSS, Java
Script, and XML.

• Basic understanding of relational databases.

• Strong analytical and
- solving skills, with the ability to troubleshoot and resolve technical issues.

• Excellent communication and interpersonal skills, with the ability to collaborate effectively with
- functional teams.

Preferred Qualifications

• Ability to work independently and prioritize tasks in a
- paced environment.

• Basic knowledge of Agile methodology is plus.

• Service
Now certification(s) (e. g. , Certified Application Developer) is a plus.



• High school graduate

• Bachelor’s degree in computer science, Information Technology, or a related field is a plus.

 

The present job description is not absolute and cannot include all the responsibilities of an employee. The employee can be requested by the manager to perform other tasks necessary to reach the company’s objectives.

What can we offer?  

• Attractive salary.

• Stable job offers - employment contract.

• Work in a multicultural and diverse environment with employees from over 30 countries.

• Genpact supports professional trainings and great career development opportunities.

• Free access to our
- winning learning platform.

• Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts.