Services and Solutions Senior Administrator with German
Services and Solutions Senior Administrator with German
Michelin is hiring!
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What we’re looking for:
Fluency in English and German (at least B2 level);
Good Excel skills;
Customer Service or invoicing experience;
Problem solving skills and ability to deal with numbers;
Team-worker attitude;
Customer-oriented approach.
Analytical thinking competencies;
Solution focused.
The Services and Solutions Administrator responsibilities:
Management of contracts / prices / commercial conditions:
Correct and timely setting of manual prices and commercial conditions based on contracts and KAM
Verification of contracts, price accuracy and commercial conditions
Performing internal control processes applicable to prices and commercial conditions based on contracts and KAM
Keeping the archives up to date for the contracts entrusted
Proposal for solutions to improve processes
Invoicing:
Collecting the necessary information in the Michelin solutions IT system
Guarantee the billing process for the customers, including compliance of their tax provisions and accountants
Collection and analyzing the necessary data for the preparation of invoices, for all revenue streams
Calculation and validation of invoices at the expected deadlines (billing calendar)
Management of vehicle inflows exits and transfers to ensure the correct updating of the customer's fleet.
Resolution of anomalies:
Analyzing anomalies
Solving anomalies and unlocking “borderaux”
Proposal for measures to improve practices
Issuing corrective documents:
Analysis of errors generated by unfair prices or commercial conditions, as well as commercial gestures offered to customers or requests from them
Proposal for measures to correct these documents
Cancelling wrong documents and issuing new documents
Compensation of an amount by issuing a credit/debit memo when reversing is not the customer's preferred solution
Monitoring the reasons that generated the corrections in the related files and explaining them on request
Dealing with value complaints received from customers and service providers:
Analyzing complaints received
Proposal for measures to improve practices
Resolution of the complaint
Transmission of a correct and sufficient response
Compliance with financial transaction rules:
Ensuring traceability of financial transactions
Archive of all supporting materials in accordance with the regulations in force in the respective countries
Active participation in auditing processes on prices, anomalies, product and services corrections and complaints, in
- assessment of the implementation of internal control and in collaboration with auditors and representative of the quality assurance process
Implementation of action plans for internal control points identified as
- compliant
In Michelin we offer:
- office options
How we recruit:
Once you submit your application, one of our recruiters reviews it. If your profile fits our role:
Pass all stages with flying colors, and we’ll send you our offer.
LET’S INSPIRE MOTION FOR LIFE
Where do success and ideas come from? We strongly believe they come from collective intelligence.
Our talents, people and employees are the source of purposeful and sustainable innovations. That’s why we care about developing and enhancing their strength, and we ensure them a tailored professional journey across units and countries.
What drives us is the spirit of unlimited innovation, which we all possess. Our goal is to cultivate and nurture that spirit, by questioning the status quo, improving our way to do things. Therefore, we are always optimistic as to overcome the challenges of tomorrow.
That’s our mission as an employer: inspiring innovation in all of us, to build a better life in motion for you and for everyone.
Michelin, a leader in the field of tires, is dedicated to sustainably enriching the mobility of goods and people through the production, distribution and marketing of tires for each type of vehicle. It also offers innovative business support services, digital mobility services and publishes travel, hotel and restaurant guides, maps and atlases. Michelin has over 4500 employees in Romania: 3 factories (2 in Zalău and 1 in Florești - Prahova), as well as a commercial network, and a center for shared services, in Bucharest. The office in Bucharest also hosts the coordination center for the Central Europe and Central Asia region.
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