SMB Account Manager
Purpose of the Role:
- Build and maintain strong relationships with existing, new SMB merchants and partners understanding their needs and challenges.
- Negotiate terms with existing and new merchants to secure favorable agreements that align with business objectives.
- Collaborate closely with internal teams to ensure smooth operations.
- Use CRM tools to track merchant interactions, progress, and performance.
Responsibilities and Key Activities:
- Identifying, prospecting, and acquiring new small and
- sized e
Commerce businesses (SMB) as merchants.
- sized e
Commerce businesses (SMB) as merchants.
- Build and maintain strong,
- term relationships with existing, new business SMB merchants and partners.
- term relationships with existing, new business SMB merchants and partners.
- Executing sales targets and driving revenue growth.
- Developing and implementing strategies to generate new leads through market research, industry events, and partnerships.
- Actively managing and updating the sales pipeline through CRM tools, ensuring consistent tracking of lead progress, timely
- ups, and efficient deal closures to drive successful merchant acquisitions.
- ups, and efficient deal closures to drive successful merchant acquisitions.
- Understand merchant needs, challenges, and business objectives to provide tailored solutions.
- Negotiate contract terms and agreements with merchants to ensure favorable outcomes for both parties.
- Act as the main point of contact for merchants, addressing questions, concerns, and providing ongoing support.
- Collaborate with internal teams (e. g. , product, marketing, support) to streamline processes and improve merchant experience.
- Ensure a smooth onboarding process for new merchants, coordinating with internal teams to address any issues.
- Regularly use CRM tools to track merchant interactions, sales pipeline, and performance metrics.
- Identify opportunities to introduce new services or solutions to existing merchants, contributing to their growth.
- Monitor merchant performance and analyze data to optimize strategies and drive business results.
- Provide feedback to internal teams based on merchant experiences to improve processes, products, and services.
Qualifications and Experience:
- Sales Experience:
- 3+ years of experience in direct B2B sales
- Understanding of the SMB landscape, including industry trends, challenges, and opportunities.
- Experience in
- payments, fintech or ecommerce sector.
- payments, fintech or ecommerce sector.
- Confidence in negotiating terms that benefit both the company and the merchants.
- Strong communication skills: Excellent verbal and written communication
- Collaborative mindset: Ability to work well across internal teams, ensuring seamless coordination and support.
- Market Knowledge: Understanding of the SMB landscape, including industry trends, challenges, and opportunities.
- Fluency in English: Both written and spokenproficiency. Romanian language required
CRM Proficiency: Familiarity with CRM software – Salesforce (not obligatory)
- Strong Communication Skills: Excellent verbal and written communication skills, with the ability to articulate value propositions effectively.
- Negotiation Skills: Strong negotiation and closing skills, with the ability to handle objections and finalize agreements.
- Self-Motivated: Highly
- motivated with a strong work ethic, capable of working independently and as part of a team.
- motivated with a strong work ethic, capable of working independently and as part of a team.
- Adaptability: Ability to adapt to changing priorities and thrive in a
- paced, dynamic environment.
- paced, dynamic environment.
- Analytical Skills: Strong analytical and
- solving skills, with the ability to assess client needs and tailor solutions accordingly.
- solving skills, with the ability to assess client needs and tailor solutions accordingly.
Behavioral Competences:
- Customer-Centric Mindset: Prioritize the needs and satisfaction of merchants, demonstrating empathy and responsiveness in all interactions.
- Proactive Approach: Take initiative in identifying opportunities and addressing challenges, showing a strong drive to achieve results.
- Effective Communication: Communicate clearly and persuasively, both verbally and in writing, to engage and influence potential merchants.
- Adaptability: Remain flexible and open to change, adjusting strategies and approaches based on feedback and evolving market conditions.
- Team Collaboration: Work effectively within
- functional teams, fostering cooperation and sharing insights to achieve common goals.
- functional teams, fostering cooperation and sharing insights to achieve common goals.
- Problem-Solving Orientation: Approach challenges with a
- focused mindset, using critical thinking to navigate obstacles and identify effective resolutions.
- focused mindset, using critical thinking to navigate obstacles and identify effective resolutions.
- Time Management: Effectively prioritize tasks and manage time to meet deadlines and achieve sales targets without compromising quality.
- Negotiation Savvy: Exhibit strong negotiation skills, confidently addressing objections and reaching mutually beneficial agreements with merchants.
Organization background:
Pay
U is a leading online payment service provider dedicated to creating a fast, simple and efficient payment process for merchants and buyers. Pay
U has a core focus on matching merchants' needs with the way consumers shop and pay. Pay
U provides fast, simple and secure payment solutions in 16 high growth markets such as Asia, Central and Eastern Europe, Latin America, the Middle East and Africa.
U is a leading online payment service provider dedicated to creating a fast, simple and efficient payment process for merchants and buyers. Pay
U has a core focus on matching merchants' needs with the way consumers shop and pay. Pay
U provides fast, simple and secure payment solutions in 16 high growth markets such as Asia, Central and Eastern Europe, Latin America, the Middle East and Africa.
Pay
U's strength lies in its local approach: valuing local language and culture, its entrepreneurial spirit and the quality of its people. Together, Pay
U creates excellent consumer experiences by focusing on being a great and dynamic place to work.
U's strength lies in its local approach: valuing local language and culture, its entrepreneurial spirit and the quality of its people. Together, Pay
U creates excellent consumer experiences by focusing on being a great and dynamic place to work.
PI261619013
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