Software Support Consultant Bucharest

Software Support Consultant
Bucureşti
Bucharest, Bucharest, Romania

Job description

Do you want to contribute to a better world?

Simply pursuing a successful business is no longer enough nowadays. Positive contributions to the planet and society are becoming more and more relevant. Would it not be nice to have an inspiring job in an innovative industry and also contribute to a better world?

This is possible at ORTEC. We are a purpose driven organization and use our passion for mathematics for a better world.

You are likely to encounter us every day, as we improve many crucial business processes. For example, we make it possible for retailers to supply all their stores on time with a minimum of kilometers driven. We help healthcare institutions to schedule the right doctor or nurse at the right time. We support scouts of football talents to make better choices. These are just a few examples of the added value of our solutions. The result is that organizations can operate at lower costs, with higher customer/employee satisfaction and with a smaller ecological footprint.

Our journey started in the early 80’s with a number of young Dutch students who wanted to show the world the value of mathematics. 37 years later, ORTEC is one of the world leaders in optimization solutions and advanced analytics.

We have proudly opened the ORTEC CEE office in Bucharest in 2008 with primary focus to increase business in the CEE regions. We have increased our business and our team to 180 employees since then and still growing.

Thanks to our strong team in Bucharest, our office includes a Global Operations center which is the core of the Global Customer Support team, second largest development team in ORTEC and is working for project implementations worldwide.

Your role

Our support consultants in Bucharest are part of Global Customer Support team, a division of ORTEC Global Operations center which is an expertise unit helping ORTEC offices around the world. We are the only Global Customer Support center that operates 24/7, providing support services to customers all around the globe. You will be troubleshooting customer environments in multiple industries like: transport & logistics, retail, oil & gas, energy, parcel delivery, consumer packaged goods, healthcare, banking and many others.

As a Software Support Consultant you are the main contributor to our customers’ satisfaction with our products after the implementation stage. You will be responsible for incident and problem resolutions of different complexity that can be related, but not limited to:

You will be in charge of ensuring the quality and
- time delivery of resolutions, balancing between understanding our customer’s business requirements and troubleshooting the technical solution (with SQL, XML/ XSL, Reporting, Scripting and others).

Who you are

As a successful candidate you are:

Your skills and experience:

What we offer

What to expect

We help you to thrive in your field of expertise. Our development programs are tailored to your individual needs and function requirements, and include opportunities to attend courses and seminars.

Working at ORTEC means gaining challenging, practical
- on experience with opportunities to work abroad. We operate in a flat organizational structure that keeps communication lines short; the atmosphere is open, informal, cooperative and positive.