Software Support Engineer Bucharest

Who are we?

Amdocs helps those who build the future to make it amazing. With our
- leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide
- generation communication and media experiences for both the individual end user and enterprise customers. Our 30, 000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4. 3 billion in fiscal 2021. For more information, visit Amdocs at 

In one sentence

Responsible for providing
-
- class technical support to a global customer base.
Maintains ownership of the resolution of complex technical problems, including debugging, simulations, identifying bugs, tool and script development for problem diagnosis, troubleshooting and reproduction.
 

What will your job look like?

• Proactively perform technical/operational tasks on the environments under your responsibility, including administration and monitoring of system performance and resources, housekeeping, backup, interfaces with external systems, etc. ;
• You will provide engineering expertise to troubleshoot, modify and engineer software solutions and configurations to ensure the product/solution performs within optimal design specifications.
• You will investigate, debug and reproduce issues, provide fixes and workarounds and verify changes to ensure continued operability of the software solution.
• Outage management, providing regular updates to clients on the status of any open issues and manage customers’ expectations in accordance with applicable SLAs;
• You will contribute to meeting the SLAs and KPIs as applicable for the account and unit - for example, responsiveness, resolution, software quality, etc.
• You will communicate with internal/external customers to enhance the understanding of customer problems, and verify that an appropriate resolution has been applied.
• Availability to execute and/or assist our customers on the execution of Maintenance Windows. Most times those activities are planned, but unplanned activities shall also be expected (e. g. emergencies). Most
  -
  - related Maintenance Windows are expected to be executed during business hours, while most
  - related Maintenance Windows are typically executed outside normal business hours;
   

All you need is. . .

• Bachelor's degree in Science/IT/Computer Science or equivalent
• Strong technical, analytical, problem solving, and communication skills
• Previous experience in Customer Production Operations and/or Support (3-5 years minimum)
• Working knowledge of Linux environment, shell scripting and monitoring tools;
• Working knowledge of Databases and SQL
• Familiarity with commands and tools such as tcpdump, Wireshark, Soap
  UI, etc. ;
• Previous experience in the Telco industry & understanding Telco network and technologies considered an advantage.
• Installing, configuring, and maintaining services such as JBoss, NGINX, etc. ;
• Administration of Linux servers in virtualized environments;

Why you will love this job:

•     You will gain valuable experience and wide knowledge of Software integrative systems.
•     You will be exposed to advanced market technologies.
•     You will work with multiple channels and diverse areas of expertise.