Spanish -Speaking Customer Experience Specialist
Career Renew is recruiting for one of its clients a Spanish -Speaking Customer Experience Specialist - onsite position in Bucharest, Romania.
Key Accountabilities:
- Be the beacon of exceptional service, illuminating every customer interaction with warmth and expertise across various communication channels—phone calls, emails, and social media platforms.
- Join our vibrant Contact Center team, where you'll effortlessly navigate customer requests, from booking inquiries to seamless reservation changes and everything in between, ensuring unparalleled satisfaction at every turn.
- Communicating with customers through various channels in Spanish and English
- Responding promptly to customer inquiries
- Maintaining a positive, empathic and professional attitude towards customers at all times
- Ensure customer satisfaction and provide professional customer support
Requirements
- Proficient writing and speaking skills in Spanish (C1 level) are essential, with English proficiency required at a B2 level.
- Prior experience in an international airline environment/operations is advantageous but not mandatory.
- Familiarity with booking systems like Amadeus, Galileo, or Sabre is a plus.
- Specialized skills including effective communication and customer service, with experience in BPO/contact centers being beneficial.
- Graduates in any discipline or undergraduates are welcome.
- Demonstrated ability to source necessary information from customers with a strong emphasis on issue resolution.
- Proficiency in Microsoft Office and Outlook.
- Willingness to work in a contact center environment. (full time Work from Office)
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