Sr. Operations Specialist (They/She/He) - Cluj Napoca, Romania - Cluj-Napoca

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Sr. Operations Specialist (They/She/He) - Cluj Napoca, Romania
Cluj-Napoca
Cluj-Napoca, Cluj County, Romania

Your
- life opportunity:

Join us as a Glover Specialist and become a key member of Glovo's local support team! We offer a challenging and dynamic environment with many opportunities for learning and development.

Be a part of a team where you will:

Assist couriers on a diverse range of topics, varying from app. functionalities to payments and other topics they face on a day to day basis.

Be responsible for implementing processes and optimizing strategies involving the acquisition and retention of the couriers.

Provide logistic support regarding the distribution of the seasonal work equipment.

Be involved in setting and achieving the onboarding targets in the designated cities, while making sure that the overall operation performance is met.

Manage scheduling, attendance and the general administration of Info-Sessions while supporting daily operations through operational supervision and analysis of KPIs

Communicate effectively with the local Operations Manager on customer support processes and operations

Actively collaborate with your colleagues and learn from each other in a supportive environment that allows you to grow, develop and make a difference

You have:

Good communicator with ability and agility to solve problems

Being highly motivated to work for a
- growing startup

Basic Excel and Data Interpretation Skills

Enjoy learning and adapting to new technologies

Have initiative, be proactive and autonomous - Glovo is also yours!

Have good energy and like what you do, even on bad days

Fluent in English

An empathetic, inclusive and curious attitude

We are always looking for the best candidates, so if you think you would be a good fit even if you don't meet 100% of the requirements we would love to hear from you!

Experience our Glovo Life benefits:

Top-notch private health insurance

Monthly meal tickets and zero delivery fee on all Glovo orders!

In person support (9:00-18:00, with 1h lunch break)

Enhanced parental leave including nursery support!

Online therapy and wellbeing benefit

External learning budget

What you’ll find when working at Glovo:

Gas: Driven to deliver quality results quickly

Good Vibes: Bring positivity and communicate openly

Stay Humble: Self-aware and open to learning

Care: Uplift people and the planet

Glownership: Act as proud owners

High Bar: Focus on Top Performance

Detalii privind locul de muncă:

Firma:	Glovo
Localiția:	Cluj-Napoca Cluj-Napoca, Cluj County, Romania
Adăugat:	30. 5. 2024 Postul de muncă activ

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Sr. Operations Specialist (They/She/He) - Cluj Napoca, Romania Cluj-Napoca